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"Great all around"

"During check-in, we were not told where anything was. We had four guests and had to keep asking for extra towels and washcloths because they did not supply enough for four people. THE “made to order breakfast“ was nothing more than a complementary breakfast and omelettes. You can order the made to order omelettes, but be prepared to stand in line for quite a while. The ice machine was leaking water all over the hallway and we told the front desk about it and went and ate breakfast and came back...

"Room was clean and plenty of room staff was very helpful breakfast was very good pool was great and the beach was right there will go back again"

"Isla grand is always top notch we have rented condos there about 8 times over 2 years. Each condo is different do to being privately owned but managed by the resort. But they are all clean and well equipped. Isla grande staff has always been spectacular. This time we made a mistake and overstayed our reservation. The staff was understanding and quickly figure out how to keep us there that night. They are top notch. Ive stayed other places on the island and nobody comes close to Isla Grand."

"Es un hotel que vale la pena por el precio , su ubicación, el staff amable, solo que le hace falta una remodelación, el refrigerador del cuarto soltaba agua y no era agradable sentir el piso mojado. La estufa no estaba nivelada y se movia al cocinar. Fuera de eso, tiene dos acceso públicos a la playa muy cerca, además el del hotel. La alberca y el jacuzzi, son un plus, muy buen tamaño para ir con la familia. Cada año volvemos."

"Customer service was horrible"

"I love this hotel! The staff was outstanding, the hotel centrally located, the room exceptionally comfortable, and that oversized, deep bathtub was such a luxury for a bath lover like myself!"

"They have the same kind of breakfast since they opened 4 years ago, there’s no variety . Pool’s water is dirty needs better filtration"

"The room sink had no water pressure. Tiny shower and toilet area. The place needs a lot of maintenance. Seems very old. No lights at night in the parking lot. No blender for frozen drinks at the swim up bar one day. We were told all paid except for $25 for resort fee on prepaid receipt. When checked out said 25 per day !!! I want a refund !!!"

"Staff was great! Breakfast could've had more options."

"Kind of old hotel which it's interesting and big rooms not like the new ones. Staff was very cordial and place was in the right location! Not crowded beach or dirty. I'll stay there again."

"I booked 2 rooms and both were clean. The staff were friendly and polite. I would definitely stay there again."