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"Fantastic made us feel very welcome"

"Very friendly staff and were helpful with questions"

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"Friendly staff. Facilities clean"

"Wonderful staff"

"Clean and comfortable room, but no coffee making facilities. Also, no cooked breakfast available. Overall, though, good value for the money."

"NO RESPONSE"

"Overpriced hotel with terrible soft, spongy mattresses"

"Picked this hotel as a stop off for the ferry to jersey. Had everything we needed. Breakfast really good. Had to pay for parking which we didn’t really appreciate."

"This is a very lovely hotel, set in beautiful surroundings. We were ecstatic that the room was ready several hours before the standard check-in and we were allowed to go straight to it. The room was large, very clean and the views were soothing. The surrounding areas were walkable with several convenient shops and restaurants nearby. the only drawback: the room service food was bland and expensive"

"parking was easy, but accessible room was not a shower but low level bath"

"The room was clean and well-maintained. The hotel is near to lots of pubs and restaurants so it’s a plus. A bit far from the museums and stuff but not too far.. it’s walkable"

"Booked a superior room but they put us in a room beside a family of 5 with 3 noisy children. We had to move and ended up in a vacant room that shouldn’t really be in service."

"We booked here due to the proximity of the cruise ships. This hotel was fantastic! Could walk most of all of Southampton with out any issue. Close in proximity to most things. The restaurant was fantastic for dinner one night. Rooms were big and well appointed. Loved the extra things they did to help with recycling etc. (the bins, the jar for milk etc). On top of all that they were very helpful in getting cabs and directing us when asked. I’d go there again in a minute!"

"Room was clean and bed comfortable. No refrigerator nor microwave. Hotel was reasonably priced. It was close to the bus station and cruise port. Worked great for the night before cruising."

"1st no soap no hand towel 2 nd no electric working.doors nead some money spent on the building. 3rd no meals available."

"The room was nice and clean .The issues was the handle for flashing the toilet you had to do it several times for it to flash. The fridge was not working. The WiFi was poor . The swimming you had to pay £5 per person for one hour. In the breakfast area it not organised when it comes to food refilling."

"Pleasant hotel but rather isolated from shops and amenities despite not being far from the city centre. No meal provided in the evening due to restaurant being closed on Sundays and no bar either. Which meant a trek up the road to a pub to get anything to eat and drink. I would not book again. Staff were all pleasant and helpful so no complaints there."

"When we arrived after a long hot journey I would have liked a drink and to relax Almost every table had many many glasses and bottles on them , even outside We did find a table and it was dirty I ordered food and drink and rewards app , but the young guy that served me wasn’t concentrating and I know he didn’t apply it as it was 5%dicount and he short changed me £2 I was tired and hungry I could t be bothered to argue the fact at all The room had a very funny smell smelt like dog ( not...