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"No refrigerator in room , bathroom small shower stall tiny"

"We were going to cruise the next day. Hotel was beautiful, comfortable, convenient. We were very close to the port. Conveniently located near a great pub restaurant-Duke of Wellington. Would love to have stayed there longer."

"Staff was helpful in figuring out how to get to the ship."

"Air con didn’t work which was disappointing. Spa and pool is too small for the amount of guests but rooms are clean and feel luxurious."

"Friendly attentive staff and good restaurant"

"Comfortable"

"Who was contemporary and nicely designed? The room was extremely hot. No air conditioning 80° plus. I asked them to fix the air conditioner. They told me that they couldn’t do anything about it, and they offered to give me another fan but we already had two fans in the room. I don’t think that room was worth $280. Very disappointing."

"Muy buena atención en recepción por parte de una chica asiática que no recuerdo su nombre, y de Mark. Un hotel excelente algo lejos del centro, pero las vistas y la calidad merecen la pena pagar un poquito más de taxi para llegar."

"The room had everything you need but wasn’t clean and they don’t clean during your stay either. You can get new towels from reception, but no one is coming to get your previous wet/used ones. Reception desk is impressive and the 2 girls were smiley and attentive. Bathroom was ok but looking very tired. Shower was good and powerful. Parking is easy and the golf course looks good. For the price it wasn’t great value. We might stay again if we can’t find anything better, for the next Goodwood...

"It was 29C and zero AC (or air cooling) as they called it. We baked. No water available to purchase. It was unbearable. Whenever we went to the desk the staff wouldn't make eye contact with us... luckily it was only one night."

"The rooms are not in the main building, they are what I can only describe as motel type rooms in a couple of blocks. We had a 1st floor room the window only opened an inch and there was no A/C, didn't get a lot of sleep at the weather therefore the room was baking hot. Lovely grounds to walk round and the breakfast was good in a really nice setting."

"We were in Southampton on one of the hottest days of the year. The hotel is not air conditioned. A small fan was provided, but it was an unbearably uncomfortable night and neither of us were able to sleep. I have stayed at the Novotel numerous times over the past two decades and the hotel is increasingly dated and tired, especially the bathrooms. Considering increasingly hot summers, the owners of the hotel should invest in Air Conditioning."

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"The room was okay,"

"No coffee in room, but lots of other amenities. Laundry in building."

"A good location and cleanliness are all this “hotel” has going for it. No elevator, no USB ports, no bathtub that it advertised. It doesn’t even have air conditioning! It was ungodly hot, especially trudging up the stairs."

"We didn’t stay! On arrival we were told our room was hot but they could give us ice water. The room was stupidly hot and if we had stayed we would not have slept. I know we are having a hot summer but they could have supplied decent fans, and let people know before travelling for three hours how hot the top floor rooms were. No management on site, several other people complained and I felt sorry for the two young ladies on reception."

"The on site staff were excellent, with several employees showing great commitment to making our stay as good as it could be. Unfortunately, the standard of maintenance disappointed and ws exposed by the hot oppressive atmosphere in the building and in our room in particular. The cooling system was totally dysfunctional and our room was permanently very hot and stuffy, dangerously so in my opinion. On request, staff provided us with an air circulating fan, but this was the best they could do as...

"great dinner in the bar comfortable room"

"The staff was great - friendly and helpful. We enjoyed our dinner and breakfast on the premises. There was plenty of a/c which was most important. I paid extra to use the pool facility. The pool was small and crowded. Children were jumping in and no rules were enforced. If you want to cool off the pool is worth it but otherwise it wasn't great. Overall I recommend the hotel. Enjoy the food and great atmosphere at the bar."