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"Overall a good location, friendly staff. I did find the bed and pillow a little too firm for my liking and the comforter far too heavy. We simply removed it and only used the cover."

"Convenient to cruise port. Great breakfast buffet. Would stay here again before a cruise"

"The proximity of the hotel to cruise lines."

"Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly. We would stay here again if in the area."

"Very clean room with a nice view of the port and town center. Had a lovely dinner and the staff celebrated my husband with ballon’s, a card and a sweet treat! Thank you so much! PP"

"The rooms were large and clean. Only body wash and shampoo in the bathroom. No hair conditioner. No real cupboard, just a few hangers in a sort of cupboard. There was an iron and an ironing board. Breakfast was okay for us, we don't eat all the food there was served (buffet breakfast). They had snacks so we had a pizza. The receptionists were excellent, so helpful. Also the waiters in the dining room were very helpful. It's a good place for one night before a flight or a cruise."

"Great location close to Central Train Station and beside the mall. Room was very clean and comfortable. Staff were friendly and helpful. A quick taxi to the cruise ship pier. Highly recommend!"

"There was no AC No fans in the room. And the staffs were not providing any help! I will not recommends it to anyone!"

"Beautiful setting with a upmarket vibe around the complex. Entrance lobby and reception very smart. Staff were helpful. We decided on the cheaper windowless room knowing there was a skylight with natural light. But skylight blind was broken . Room was not cleaned or replenished over the two day stay. Leisure facilities were very good but at £10 per visit per person remember to bare this in mind in price comparisons. Food was reasonable but quite pricey for what it was. All said I would return...

"Liked everything!"

"No air conditioning it was terrible"

"Great staging location, Comfortable and great standard. The guests were happy, the staff were pleasant and freely engaged with us. A high standard accommodation, great parking and great location. Thank you"

"It was a very mixed stay, although overall it was positive. The first room we were given was very dirty. The walls in particular were yellow and marked, including hand prints on the walls and mould on the curtains (pictured attached). The room was very hot and the window didn't open - no air conditioning either. It was quite small and cramped. Premier inn would have been a lot better. Having raised concerns to the receptionist we were given a much cleaner room. The swimming pool and spa were...

"The room I stayed in wasn’t very good, bed was uncomfortable, no mugs to have tea or coffee, no tv"

"You could not pay me to stay there again, there is no reception and check in was not convenient, they charge 10 GBP to store your bags before check-in, many flights of stairs to our room, no elevator, no air con and left with bites which suspect were from bed bugs. 😫"

"Very clean, comfortable bed, air conditioning in bedroom which was very much appreciated when temperature was in mid thirties Requested ground floor room and request was granted I visit three/four times a year as I have family living near to the hotel which is very convenient for me"

"Great place to stay!"

"Good location, clean rooms and pleasant staff"

"Not worth the money. No breakfast included. Unfortunately, the room was very outdated and appeared to be poorly maintained. Better hotels in the area."

"Terrible hotel. Would avoid! Rang me on the day of check-in to say that the hotel was overbooked. I was then told that, as compensation for THEIR error, they would put me in a 'sister' hotel, which in fact looked like a 1970s pub and was not at all a like-for-like swap. Very unhelpful staff; offered absolutely no assistance in resolving any discrepancies, and had to escalate to Expedia to get anywhere."