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"Water park rides weren’t open all the time. Not exactly the water park experience we were looking for. Suited better for smaller children not teenagers. Beds were uncomfortable. Staff were great. Inside shops were nice."

"Great atmosphere and friendly staff!"

"Friendly staff. Shuttle service very helpful. Spacious room."

"Bathroom just felt tiny. Sheets on the sofa couch were dirty. Other than that it was okay. Parking was accessible. The shuttle bus was nice."

"My husband an I stayed for a couple days for an anniversary getaway. We really enjoy our stay and the restaurants options. Having the trolley pick up and drop off right there was a huge bonus! We didn't use the pool or hot tub but area was very nice. Fitness center definitely could use some love, it is looking dated. Would for sure visit again!"

"Room was exceptionally clean and comfortable. Staff was friendly and helpful. Pool outside looked amazing but did not use due to such a short visit."

"Great place to stay!"

"Ease of getting in and out if Dollywood."

"Wonderful staff and service"

"Staff was incredibly helpful. Loved the room"

"Housekeeping is TERRIBLE ROOM 1: Hair in sheets and on floor ROOM 2: wet floors indicating they had just been mopped.. with DIRTY WATER, hair all over floor. Comforters were DAMP, better damp than dirty but still NOT OK. Shower rod had a dried dirty washcloth on top.. pool area was clean hotel and amenities are nice but housekeeping is SERIOUSLY lacking! Rooms facing the “courtyard” have a really nice garden view, Riverside rooms also have a nice view."

"Very good location , and beautiful hotel!"

"Well-maintained property, friendly staff"