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"We enjoyed our overall stay. The staff were so friendly and welcoming. The pools were fun and kept us entertained so much we decided to extend our stay. However, the rooms need a major upgrade. The fridges in both rooms barely cooled, at one point the door fell off.. the bathtub shower head/pipes literally screamed/screeched every time the shower was turned on so we ended up just letting water run in tub and showering that way. Both toilets experienced plumbing issues and the tv in our first...

"The staff was amazing and friendly. The waterpark is so fun. We are staying longer next time. The kids had to much fun"

"Very well decorated Real wood doors and trim Great view of the mountains"

"The view, location and experience was excellent. Couldn’t have asked for a better stay"

"Excellent hotel for families. Our kids absolutely loved the pool and splash pad area and having the restaurant on property made for convenient meals while poolside! It was great having something to look forward to back at the hotel after exploring the excitement of Dollywood and Pigeon Forge. 10/10 would stay here again! It was just what we were looking for!"

"I didn't like the fact they charged you $20.00 to park your car there, after I paid $112.00 for the room . Thr little fridge in the room barley worked and was not balanced. You had to walk a bit to find the ice machine. The room was fairly clean. The elevator smelled badly. I wouldn't stay there again"

"K"

"Rooms very clean staff very helpful and friendly breakfast was great the was very enjoyable great location I would rate it 5/5"

"Clean room. Spa was great. Bar and tea overpriced for not so great food"

"Nice stay. Great location. Excited to come back and enjoy the amenities."

"Easy walking distance from all of the bars and restaurants. Wonderfully friendly and helpful staff. Love this place!!!"

"The main floor was very nice and clean. The room was disgusting. The carpet was so gross that I wouldn’t even step on it barefoot or put my sock feet onto the bed without taking the socks off first."