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"Great location. Clean and well maintained condo. Great amenities such as the lazy river/pool. We will stay again."

"I am requesting a review of my stay at Wilderness at the Smokies due to multiple issues that significantly impacted our experience. During our stay, we observed water bugs on the property, and I have video evidence documenting this. The room also lacked proper ventilation, making it uncomfortable throughout our stay. Additionally, the room did not have standard beds; instead, the beds folded down from the wall. We spoke with four other guests, and all indicated that their rooms had regular...

"Una estancia muy mala desde el principio hasta el final empezando que cuando llegue la habitación no tenía climatización y desde las 5 de la tarde hasta las 11 de la noche estuve en ese disgusto además estaba lloviendo y por razones del hotel el parque de agua bajo techo estaba en reparación en fin no pude disfrutar nada de nada lo planiado"

"The room was always cleaned and beds made every day when we came back to our room. The restaurant was great in the morning with the breakfast bar or continental breakfast not so much if ordering in the evening. They needed a few more options. Also a lot of the staff couldn’t understand English or speak it very well. Overall it was a great stay. Would definitely stay there again."

"The ac in our room didn’t work correctly the last night we were there! When booking the room the pictures are very deceiving. I thought I booked a room with an area with bunk beds for the kids! The room I got definitely wasn’t was shown! A few more families said the same thing! Kids have unlimited access to the pools and water parks but besides that everything is very costly! Kids enjoyed it, so did i! The slides and pool made it okay!"

"Room had multiple areas that weren’t thoroughly cleaned, but the staff was very quick to fix what I asked them too. Breakfast was excellent and had a large variety of options. Easy access to live bands and restaurants. Shower water pressure was amazing!"

"There were baby roaches on the third floor, but we were moved to the opposite end of the hotel on the 2nd floor and it was much cleaner"

"It was my first time staying here. The accommodations are beyond extraordinary."

"Amazing value in a killer location. Everything is super simple and the hotel is clean and friendly"

"Was good"

"Perfect"

"This was a very nice hotel, the amenities were great.It was very safe.You use your card to get in the elevator it's a safe establishment. It was clean and very friendly.The staff were very helpful. The pool was lovely. There's also a gym, with all up to date equipment. The location was great.Just a walk away from broadway. I would definitely recommend this place to anyone."

"Pool and location were great. Room spacious and clean."

"We had an absolutely amazing stay. Our room was Amazing with an incredible view, the staff were all so friendly and welcoming, and the location to everything was perfect!!! We will definitely be back:)"

"Room was clean and odor free. The carpet had not been vacuumed and is very dated. Tile floors would make this hotel in par with the more expensive hotels in the area. Breakfast was the best amenity of the stay with omelets made to order and other hot items."

"Our go to whenever we visit downtown Nashville."

"I would give zero stars if I could. Horrible customer service. Had medical emergency and refused to help me with transferring reservation to someone else or offering any sort of refund or credit. Refused to let me speak to a manager after requesting one multiple times. Said they would honor whatever Expedia agreed to and when Expedia called, they refused to do what they said they would do. I have this in writing! I’ve never dealt with some incompetent and I compassionate people on my life. I’ll...

"Friendly staff, nice breakfast. We enjoyed our stay. Only drawback is hotel seems on the older side. Hallways very dreary. But great location!"

"Nice experience"

"Breakfast was better than i expected the beds were clean the only thing was a lot of hair on the bathroom floor when we waked in."