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"Rooms are clean, kitchen has everything you need to cook! Property is well kept!"

"Room wasn't ready at check in . Hour late. Vending machines and ice machine didn't work on our floor . A/c only worked half the time . Drinks /food were overpriced. Staff was super nice and friendly . Late check out was only an option for a fee, after I had to wait an hour to check in ."

"Was not aware of waterpark not included with booking Timeshare took up the whole morning Gulf course closed at diff time than advertised. Not enough towels in room Hair all over sinks and sheets Asked for comforter for pull out bed, they brought SHEETS. Water slides closed after a long time at timeshare presentation. Water park closed upon arrival on Saturday While trying to work, a dog next door was constantly barking. Unable to work. Was unable to use parking pass at river terrace."

"Staff was helpful. Rooms were clean. They came in everyday to clean and make the bed. Trolley service pick up brings you into Gatlinburg."

"Very good hotel. Breakfast is very good as well."

"Very nice hotel close to all the downtown Nashville attractions. We could walk to most places, a lot of good restaurants close by. Nice breakfast buffet was included. The parking seemed a little expensive at $55 a day but after talking to a local guide & finding out the pricing games some of the parking lots play it was that bad. Only thing that could have been better was if the room was cleaned more often. It was only done once in 4 days. Maybe at least every other day."

"We spent three nights at the Gaylord. The staff are top notch. Literally everywhere you go in the hotel. We were asked by employees of every position if we needed assistance with directions and other things. They just noticed us and jumped in to help. The hotel was beautiful, clean, lots of great restaurants. We loved it!"

"We had to change rooms when we got there initially because of cleanliness but the staff was responsive and gave us a new one immediately. It was a decent stay with good breakfast and was convenient for walking downtown. We would stay there again. I would just add the pool definitely needed to be strained a bit. We also didn’t know we had to pay for a parking spot ($20)"

"Great stay"

"Convenient location, free parking, great breakfast, friendly staff."

"Made my birthday extra special! ❤️"

"Very great"

"Loved everything about this place. Breakfast was wonderful. Planning to return next year. The pool area is a great addition. Staff was friendly and attentive. I could go on and on !"

"Clean rooms and hospitality is excellent. Only concern the pool is open until 11pm and people are screaming/hollering which echoes through the enclosed area."

"The rooms were not cleaned properly at all. There were finger prints all over the mirrors, and hair throughout the bathroom. The beds were not made properly. Weird stains behind the bathroom door, which looked a bit like makeup. The hotel also had a weird smell. The breakfast was yummy though, and the breakfast attendant was very sweet."