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"If you love the magic of Christmas time this is a fantastic place to stay. Everything welcomes you to step into a magical world of lights and decor. The staff was amazing. We met many who have been staying at this inn for years. They knew the staff - and the staff knew them. Most places like this that have been around for years show decline and neglect. Not this inn."

"Staff was very helpful and friendly. Answered all questions and gave the best advice on things to do, including how to navigate the transit system for the best and easiest experience. The property was beautiful and I have recommended the property to all of my family and friends!"

"It took 1hour 20 min to check in!!! Place is beautiful and convenient- breakfast was decent but slow Parking near the main office is super limited- only few spaces"

"great"

"Had a clean comfortable room with balcony overlooking Gatlinburg. Staff nice and helpful. Can take a short trolley ride from hotel into Gatlinburg without having to find parking or pay for parking."

"Tiene una excelente ubicación cerca de lugares de interés. Puedes explorar el área a pie o en troles super conveniente. La habitación está muy limpia, desayuno incluido, estacionamiento. En general un 20/10. Regresaría sin pensarlo."

"Clean rooms, great breakfast, good location"

"Very nice and new hotel; quiet and great breakfast."

"The room lacked some basic amenities, such as an iron box. However, the biggest issue was the room key, which was extremely frustrating to use and did not unlock the door easily. The bathroom was also uncomfortably narrow, to the point that even a slim person would find it cramped. Overall, the room needs significant improvement in terms of basic facilities, convenience, and comfort."

"Room was nice and comfortable, lots of clean towels refreshed daily. The breakfast is ample but could be better. Nice location and we very much enjoyed our stay!"

"property was very well maintained and the chocolate no bake cookies served in the lobby were delicious. Rooms very spacious and comfortable."

"Our was very load because it was was next to the haunted house next to it very load. Elevators slow very outdated."

"Perfect location just off Broadway. We arrived before check in time. They held our bags for us in a locked room so we could start exploring the city. We were told if we returned after 2PM we would not be charged the $50 early check in fee. Very good to know. Otherwise could not check in until 4 PM. Large, clean room. 2 free bottles of water each day. $5 food or beverage credit each day you choose not to have room freshened by the staff. Free breakfast buffet is a real money saver!! Will...

"Kids loved the indoor water park. Room was nice staff helpful. Didn't care for the trying to sell you a time share all over the main lobby but it was nice"