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"These were some of the kindest happy to help with anything (within reason). Very clear views of everything the smokies has to offer"

"Great place to stay with the smokey mountain view out our window. Easy access to town via the trolley, so there is not need to take your vehicle."

"Indoor Waterpark closed all but 3-4 days out of our 2 week stay, they closed an outdoor pool leaving 1 small pool for all guests. They do not ask to change sheets or clean, leaving you to ask for clean sheets and towels"

"Great location"

"Great place Deffinately will go again"

"I was surprised that there was a microwave by the vending machines but not one in the room. Overall, my 5-year old grandson had a ball and more than enough to keep him entertained!"

"Close to attractions and food. Literally 2 blocks to Broadway where you can shop, dine, and find music for everyone."

"The property is the perfect distance from everything. Close enough to walk to everything on Broadway. But far enough that you don’t hear the loud music. The only thing I really didn’t like about the hotel is the room we got was super small. Especially for a room that had a bunk bed in it. There was no room for our luggage. And I knows it’s a feature to have connecting rooms. But I didn’t feel comfortable with connecting doors on both sides. Which probably would have been great if we had a...

"The only thing that I found very odd was that though we had a kitchen, and the place provided pots and pans, they did not provide utensils. We were only there for a couple of days for a volleyball tournament so we were okay, but if we were there on family vacation, we would have needed to go to Walmart and buy utensils."

"Needs an overhaul"

"Really clean, great for kids and friendly staff"

"Did not get the first check in text or email so we had to call to get in. Otherwise great stay. Good customer service. Wonderful property"

"Hi! We love your property. Our Bellman, Corey was excellent in providing fantastic service. Your valet parking system is disgraceful. Sunday, May 18, 2026, we called for our car and 4 attempts calling for it, 45 minutes later it arrived. Your employee working behind the counter at the valet office, was so extremely rude. It was disappointing. There was a cart in our hallway for 3 days with hangars and a 12 pack of Dr. Pepper Zero. It’s the little things."

"Fantastic staff, lovely hotel. Nice comfortable and spacious rooms. Good bar area and pool."

"Great amenities, clean and roomy rooms, wonderful location! I will definitely be back."

"The breakfast was fresh and offered good variety. It was nice to have coffee and hot water for tea available into the evening."

"It was a good experience overall. Omelettes cooked at the moment you ask for one which was a plus. The only negative I found was that they charge extra for the parking at the moment you check in."

"I wish they had lotion available"

"So very clean!"

"The complimentary breakfast has something for everyone, fruit, waffles, bakery items, cereal, juice coffee, yougurt, eggs, bacon/sausage and oatmeal. The roof top pool and bar has a great view. The bar offers a great happy hour. The gym is absolutely above and beyond the typical hotel gym. Its not a closet gym for sure. It has free weights ranging from 5lbs to 75lbs, it has a functional machine, row machine, peleton, treadmill, elliptical, jump box, yoga mats, slams balls, kettle balls,...