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"Great location. Clean and well maintained condo. Great amenities such as the lazy river/pool. We will stay again."

"I am requesting a review of my stay at Wilderness at the Smokies due to multiple issues that significantly impacted our experience. During our stay, we observed water bugs on the property, and I have video evidence documenting this. The room also lacked proper ventilation, making it uncomfortable throughout our stay. Additionally, the room did not have standard beds; instead, the beds folded down from the wall. We spoke with four other guests, and all indicated that their rooms had regular...

"Una estancia muy mala desde el principio hasta el final empezando que cuando llegue la habitación no tenía climatización y desde las 5 de la tarde hasta las 11 de la noche estuve en ese disgusto además estaba lloviendo y por razones del hotel el parque de agua bajo techo estaba en reparación en fin no pude disfrutar nada de nada lo planiado"

"The room was always cleaned and beds made every day when we came back to our room. The restaurant was great in the morning with the breakfast bar or continental breakfast not so much if ordering in the evening. They needed a few more options. Also a lot of the staff couldn’t understand English or speak it very well. Overall it was a great stay. Would definitely stay there again."

"The ac in our room didn’t work correctly the last night we were there! When booking the room the pictures are very deceiving. I thought I booked a room with an area with bunk beds for the kids! The room I got definitely wasn’t was shown! A few more families said the same thing! Kids have unlimited access to the pools and water parks but besides that everything is very costly! Kids enjoyed it, so did i! The slides and pool made it okay!"

"Staff recommendations for things to see and do were outstanding. Were in town for a concert at the Ryman and were able to walk - very convenient"

"Staff was fantastic! I changed hotels VERY last minute due to finding a live roach in my room. Happy to report this hotel was very, very clean! No critters! Close to lots of eateries, close to hospitals, close to pretty much everything. You do have to pay for parking, however. Parking is somewhat limited. Beds were comfortable and I loved the pillows. There is a breakfast, but I had to check out prior to the start of it."

"It was my first time staying here. The accommodations are beyond extraordinary."

"A short walk from just about everything, but quiet enough to escape the mayhem."

"Was good"

"Perfect"

"This was a very nice hotel, the amenities were great.It was very safe.You use your card to get in the elevator it's a safe establishment. It was clean and very friendly.The staff were very helpful. The pool was lovely. There's also a gym, with all up to date equipment. The location was great.Just a walk away from broadway. I would definitely recommend this place to anyone."

"Pool and location were great. Room spacious and clean."

"Location is right in the centre of everything downtown especially for the CMA fest which is why we booked lovely and spacious property"

"Staff was very nice. The parking lot was not good for handicap. Twice had to park in back and the people in the spaces did not have handicap plate or stickers. Told security and desk they did nothing"

"Our go to whenever we visit downtown Nashville."

"I would give zero stars if I could. Horrible customer service. Had medical emergency and refused to help me with transferring reservation to someone else or offering any sort of refund or credit. Refused to let me speak to a manager after requesting one multiple times. Said they would honor whatever Expedia agreed to and when Expedia called, they refused to do what they said they would do. I have this in writing! I’ve never dealt with some incompetent and I compassionate people on my life. I’ll...

"Great breakfast. Everything was within walking distance."

"Nice experience"

"Breakfast was better than i expected the beds were clean the only thing was a lot of hair on the bathroom floor when we waked in."