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"Our refrigerator’s ice maker didn’t make ice. Those who went swimming didn’t think the pool was heated enough."

"Everything was amazing. Definitely a family/kid friendly resort! We will be going back!"

"A great family friendly resort."

"Nice and clean hotel, I wish the staff told us more about the tram being available. We did y find out till we saw it and asked some other guests about it."

"The hotel is awesome. DO NOT trust Expedia to do your booking for you, though."

"Great"

"Absolutely STUNNING! Every little detail was so thoughtfully done, and the entire place was gorgeous. Even the fridge, safe, hairdryer, and clothes steamer were pink! The attention to detail was incredible and made the whole experience feel so special. The bathroom was a dream! Bluetooth built right into the mirror, an amazing shower, and some of the softest, most luxurious towels I've ever used. You can tell so much thought went into every inch of this place. Truly one of the most beautiful...

"The only complaint we had was supper The buffet was not very good The breakfast was fine but supper it seemed nothing was fresh"

"Rooms were great"

"The hotel was very clean and the staff were very helpful with check-in and check-out. I loved that it was walking distance to The Island!"

"Absolutely AMAZING hotel! From the moment we walked in the doors it felt like our home away from home. Super clean, very friendly staff members, and great amenities! Room was spacious with a gorgeous Mountain View, and the breakfast was delicious every morning, and was included in the price. Lots of options to choose from so everyone was happy. The pools are amazing as well as lazy river and hot tub! We also loved winding down at night around the cozy fire pit. We were super sad to leave and...

"Wasn’t happy with the cleaning staff as they failed to clean our twice. Actually 3 times because I had asked the front desk staff to have the room cleaned and we got back and the room was not cleaned again. Also the morning breakfast was not satisfactory as there wasn’t enough of some food items and I asked the kitchen staff if they were will add more and they said no. But just before it closed at 9am they brought out more food items and closed the doors. As if they were going to eat it or take...

"Older building but well-maintained. Great spot for hiking in the Great Smoky NP and taking in the carnival atmosphere of Gatlinburg."

"Very dated and run down property, the rug in the main elevator was filthy, carpet and paint looked ancient. Our room had dented and chipped doors, could barely walk into bathroom because door hit toilet. Indoor pool was entire reason we chose this hotel then found out they kick all kids out at 10pm for adults only-we spent long days at Gatlinburg /Pigeon Forge then kids could only use pool for 20 minutes. Would NOT recommend to anyone, with or without kids."