Hotel with a Concierge in Tanzania from SAR 439

"This was a very disappointing experience. I had arrived after a long day of travelling to discover that I had booked the wrong dates and was supposed to arrive the previous day. I always double, triple check the dates when I am booking, but I guess I made a mistake. Once this was realized, I was really hoping the staff would help me resolve this as painlessly as possible. I asked for any kind of break on staying another night, specifically said even $50 off (from $240) would be huge. They responded with a hard no. They made it clear that this was my fault and they had no intention of helping. "Go and check the apps if you want a better price" is what the manager told me. No attempt at all to be empathetic to my situation, with very much a "why should I help you" attitude. I would understand if the place was busy and it was costing them money to give me a break, but it was empty... based on the people I saw, I would estimate they were at 10-15% capacity, tops. In the next 20 minutes after this interaction, I had someone come into my room to "check on the water", then 5 minutes later someone came to "check my bed was made", and then 5 minutes later my wifi cut out! The wifi cut out about 5 times in the night I was there. The beach is also tiny and you will be swarmed with locals trying to sell you stuff. All that being said, other than the manager, the staff was very friendly."

"Lovely stay, nice staff, beautiful gardens "

"Faire un petit effort pour la nourriture, sinon très bien ! "

"Awesome atmosphere. Property is well maintained"

"Great time! Staff, food, and overall property were amazing. Will highly recommend it to anyone."

"Beautiful, serene property. Very private. Staff were amazing and went well above and beyond!"

"Lovely stay and excellent service."

"Hope the hotel can look into fixing your one and only treadmill.. "

"Very accommodating hotel. Clean, professional establishment. "