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"Excellent stay for Heathrow with the exception of the Goan Night event, being held the night we stayed which didn't finish until 12:30am, you could hear the bass on the 4th floor. Free Parking & EV charging via Pod Point"

"Beautiful surroundings! Great access to restaurants, airport, etc. Beautifulwalkway along the Thames!"

"Very small room. NO AIR CONDITIONING UNIT in double standard room - a fact I didn’t know until I went to check in. Friendly staff, they provided a complimentary breakfast for the lack of air con. Luckily there’s a small fan in the room which helped a little but this really needs to be changed as the heatwave was unbearable. The hallway is also very hot to walk through. The double standard room is the smallest room I’ve ever stayed in - Premier Inn and Travelodge are bigger in comparison"

"The lobby of the hotel was fine. When we walked into our room it smelled musty, we turned on the AC in hopes it would help but the AC kept turning off every couple hours (i woke twice in the night to turn it back on). The pillows were very very thin. The tv connection was poor and kept freezing every couple mins. We were woken at 4 am to the alarm of the hotel and there was no apology or any explanation in the morning until we asked. There’s a shuttle to and from the airport that’s 5 pounds a...

"Amazing staff food & spa. A real treat to stay!"

"إقامة رائعة تتصف بجمال المكان ونظافة الموقع وهدوء الحي بالإضافة إلى وجود موظفين عاملين بجهد وأناقة وإتقان في إنجاز واستقبال الزبائن باحترام وسرعة وسهولة المغادرة مع وجود مرافق الترفيه التي تتصف بجودة عالية من النظافة والترتيب والنظام بالإضافة إلى نظافة وتنقية و تعقيم ومعالجة وسخونة مياه بركة السباحة والجاكوزي بمواصفات عالمية تجعل الفرد يشعر بالإطمئنان والراحة والاسترخاء دون قلق مع وجود مرافق وغرف الغيار التي تساعد على حفظ الخصوصية والسلامة العامة. "

"Loud and run down"

"Great staff!"

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"Nice pool. Lovely place to stay before a flight"

"We stayed here overnight as our flight was delayed and arrived near the midnight. There is a shuttle at Gatwick platform 9 (south terminal) that will take you to this hotel for £5. The check in was straight forward and easy. The room was super clean with comfortable bed and quiet. Highly recommend for any overnight stay and easy access to Gatwick."

"Fantastic hotel, beautiful property and clean rooms."

"No air conditioning, thick duvets, broken fans, poor window ventilation."

"England and Great Britain have manor houses and castles galore that have been turned over to hotels. We have stayed at many. None come close to the care taken and beauty of the grounds and gardens. Awesome. Unparalleled. Unequalled."

"Our car broke down and the colleagues Rob and Vicki couldn't have been more helpful and supportive they were amazing"

"Advertised as air conditioned rooms but air-conditioning not functioning at all with a dangerous looking wire hanging from the ceiling. I left the hotel as the room was too hot to sleep in and I was told I would get a full refund if I applied through Expedia. I have done this and Expedia tell me the can’t get through to the hotel to approve the refund."

"Good experience overall"

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"The location is kind of isolated but it was convenient for a location closer to the airport. We arrived by Uber and were worried about getting an uber for our early departure the next morning due to its location but the hotel offered to arrange a taxi with preferred rates (£20 cheaper than the Uber we had just paid for) nice, clean, large rooms!"