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"The hotel is on the Thames but that's about the only nice thing about this place. Be prepared to walk along dark narrow hallways and up steep stairs. If you like Victorian boarding houses then this is the place for you. I booked in on a hot night, no air-conditioning. I managed to open one window which almost came off its hinges. They were kind enough to provide a plastic fan that circulated the hot air around the room. I slept and woke up and went for a lovely walk down the Thames then packed...

"Very small room. NO AIR CONDITIONING UNIT in double standard room - a fact I didn’t know until I went to check in. Friendly staff, they provided a complimentary breakfast for the lack of air con. Luckily there’s a small fan in the room which helped a little but this really needs to be changed as the heatwave was unbearable. The hallway is also very hot to walk through. The double standard room is the smallest room I’ve ever stayed in - Premier Inn and Travelodge are bigger in comparison"

"It was OK, location is only best suited for the airport."

"Amazing staff food & spa. A real treat to stay!"

"إقامة رائعة تتصف بجمال المكان ونظافة الموقع وهدوء الحي بالإضافة إلى وجود موظفين عاملين بجهد وأناقة وإتقان في إنجاز واستقبال الزبائن باحترام وسرعة وسهولة المغادرة مع وجود مرافق الترفيه التي تتصف بجودة عالية من النظافة والترتيب والنظام بالإضافة إلى نظافة وتنقية و تعقيم ومعالجة وسخونة مياه بركة السباحة والجاكوزي بمواصفات عالمية تجعل الفرد يشعر بالإطمئنان والراحة والاسترخاء دون قلق مع وجود مرافق وغرف الغيار التي تساعد على حفظ الخصوصية والسلامة العامة. "

"Loud and run down"

"Great staff!"

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"Stayed in the hotel with my husband and it was an amazing experience. Very lovely hotel. 10/10. Amazing amenities, clean, lovely ambience and great hospitality. I would definitely recommend."

"We stayed here overnight as our flight was delayed and arrived near the midnight. There is a shuttle at Gatwick platform 9 (south terminal) that will take you to this hotel for £5. The check in was straight forward and easy. The room was super clean with comfortable bed and quiet. Highly recommend for any overnight stay and easy access to Gatwick."

"Hotel looks like it needs refurbishment. However the swimming pool is excellent & the rooms are clean. The access is a 6 digit code to your room, which you have to remember which is annoying. Also you have to pay for parking."

"Amazing stay"

"Nice spa"

"England and Great Britain have manor houses and castles galore that have been turned over to hotels. We have stayed at many. None come close to the care taken and beauty of the grounds and gardens. Awesome. Unparalleled. Unequalled."

"Was lovely stay, hotel need a bit of repairs and fixing up/updating in areas. Our daughter’s have had a lovely time. All good, thank you"

"We actually did not stay. As we arrived another previous guest told is several comments about the poor cleanliness, smell and overall condition of the place. We walked on to our next nights booking that we advanced by a day"

"The hotel was good in general. My problem was with the bathroom . The tub is so slippery and was basically a hazard to use . As well as, there was no cupboard or shelf space for guests to put their belongings."

"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"The staff was pretty pleasant when we arrived. The check-in was quick. I think the only issue that I really had is that one they don’t offer face towels. To wash your face. There was no refrigerator in the rooms and we had a special-needs child, nonverbal and we needed a refrigerator in the room. We had to utilize ice back to keep his food cold. It was a quick stay."