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"The hotel was right on the river and the walking path along the river was a couple of steps from the hotel"

"Very small room. NO AIR CONDITIONING UNIT in double standard room - a fact I didn’t know until I went to check in. Friendly staff, they provided a complimentary breakfast for the lack of air con. Luckily there’s a small fan in the room which helped a little but this really needs to be changed as the heatwave was unbearable. The hallway is also very hot to walk through. The double standard room is the smallest room I’ve ever stayed in - Premier Inn and Travelodge are bigger in comparison"

"The staff was awesome! We got into Gatwick Airport at 10:00. Usually check in is not until 15:00; however, the front desk staff was able to get us into a room so we could shower and get ready for the rest of our day."

"Amazing staff food & spa. A real treat to stay!"

"إقامة رائعة تتصف بجمال المكان ونظافة الموقع وهدوء الحي بالإضافة إلى وجود موظفين عاملين بجهد وأناقة وإتقان في إنجاز واستقبال الزبائن باحترام وسرعة وسهولة المغادرة مع وجود مرافق الترفيه التي تتصف بجودة عالية من النظافة والترتيب والنظام بالإضافة إلى نظافة وتنقية و تعقيم ومعالجة وسخونة مياه بركة السباحة والجاكوزي بمواصفات عالمية تجعل الفرد يشعر بالإطمئنان والراحة والاسترخاء دون قلق مع وجود مرافق وغرف الغيار التي تساعد على حفظ الخصوصية والسلامة العامة. "

"Loud and run down"

"Great staff!"

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"Stayed in the hotel with my husband and it was an amazing experience. Very lovely hotel. 10/10. Amazing amenities, clean, lovely ambience and great hospitality. I would definitely recommend."

"We stayed here overnight as our flight was delayed and arrived near the midnight. There is a shuttle at Gatwick platform 9 (south terminal) that will take you to this hotel for £5. The check in was straight forward and easy. The room was super clean with comfortable bed and quiet. Highly recommend for any overnight stay and easy access to Gatwick."

"Amazing stay"

"Nice spa"

"England and Great Britain have manor houses and castles galore that have been turned over to hotels. We have stayed at many. None come close to the care taken and beauty of the grounds and gardens. Awesome. Unparalleled. Unequalled."

"Themed rooms, swimming pool, having breakfast while watching out to an expanse of green grass with zebras, an ostrich and antelope wondering around. Made it a great stay. Perfect for kids. The new paw patrol area in the park is fantastic. Early access for hotel guests into the park. Just back from a super holiday."

"We actually did not stay. As we arrived another previous guest told is several comments about the poor cleanliness, smell and overall condition of the place. We walked on to our next nights booking that we advanced by a day"

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"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"The location is kind of isolated but it was convenient for a location closer to the airport. We arrived by Uber and were worried about getting an uber for our early departure the next morning due to its location but the hotel offered to arrange a taxi with preferred rates (£20 cheaper than the Uber we had just paid for) nice, clean, large rooms!"