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"Amazing staff and quaint hotel ! Love the upscale yet comfortable relaxed feel to this great boutique hotel close to chagrin falls ! Very convenient and includes hotel bar and restaurant giving you the option to stay in once you’ve arrived."

"I checked in late in the evening and only stayed one night. The AGM checked me in, she was very kind and attentive even though it was so late. I had a king room on the first floor, it was clean and comfortable. Room service knocked an hour before checkout to see if I needed anything before heading out. Checkout was also smooth and the morning staff was just as kind as the night before. I slept past breakfast, so I can’t comment on the food selections. I would stay here again and recommend. "

"Good place to stay. Everyone was friendly"

"Since it's a large corporate property my expectation was that it would be similar to other properties that stayed. However it was quite surprising to see some type of soil stain on the bedspread, and the tiles in the bathroom coming up from the floor. But the next morning when it was time to take a shower, I was surprised to see that the shower head was not mounted to the wall just hanging like a hand shower. There was no place to put in to take a shower so I had to hold on to it the whole time....

"Pros: Staff was very helpful. Rooms were large. Cons: No weekend breakfast buffet even tho advertised. Housekeeping failed to make up beds although they cleaned the bathroom. Close to interstate very loud -ask for a room not facing the interstate. "

"Only thing tv in middle of bed and couch from couch cannot see it"

"The staff was very helpful breakfast was good the room was very clean"

"reasonably priced"

"Rude staff"

"We stayed here on our way back home from a trip to New York. At first we were hesitant to spend a little more come here instead of a place along the expressway, but we experienced such a relaxing evening and night that it was well worth it and I’d do it again. The hotel is very pretty. It smells so fresh. The view along the river was tranquil. The rooms were so spacious. The walls seemed thick - I did not hear another person the whole time we were in our room. The pool area was lovely and I...

"Front desk staff was amazing "

"Bad"

"Our room was very clean and quiet. Thomas at the front desk was super friendly and helpful."

"Clean room, friendly staff, breakfast was fresh"

"Room was DIRTY and the sheets were dirty and stained upon inspecting when we first checked in!! We did not stay, we checked out and asked for a refund and they denied my requested . My 7 month old was with us too."

"Honest and respectful staff, so nice to have a comfortable & convenient stay' Thank you so much'"

"The shower did not function to full capacity. There was just a light steam of water coming out of shower head. We heard other guest saying the same with their showers as well. Was given a number to call for cmplaints but nothing was done to solve the situatiuon."

"i thought it could have been cleaner"