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"The rooms are clean but lack basics. No water in the rooms. You cannot get food after 10pm. The jacuzzi is designed to kill you. There is so much chlorine it feels like a gas chamber. Its awful. Its supposed to be relaxing but you leave crying. The sauna and steam rooms are great. The swimming is good and perfect temperature. I asked one of the staff to reduce the amount of chlorine but she just said its not my job. She looked like the cleaner. The lady at the spa Danielle was just great. She...

"Had to change room due to faulty electrics. Our original room was the smallest room I've ever seen for a twin. At the end of the day it's an easyhotel so you get what you pay for. Staff lady was very helpful."

"The hotel was alright but charging nearly a tenner to park in their own car park is a joke. Good breakfast albeit another £30. Had to spend nearly the room cost again to park and eat. Could have got somewhere much nicer if I wanted to spend over £100 and eaten and parked for free. Wouldn't come again"

"It's in a nice area with nice views, the place was ok for 1 night, to be honest the place was pretty tired and could do with a revamp, the staff were pretty chatty, but that was amongst themselves, customers seem to be secondary."

"The staff were just the best and couldn’t do enough to accommodate you. We were lucky to stay in one of the new rooms with access to the garden. The room and facilities were perfect for a 2 and a 5 year old, we’ll certainly be coming back again"

"Nice for a short break, excellent food and amenities"

"We thought we’d booked a room and were given a suite on two floors which was novel. The staff were great and the breakfast fine. Dinner was excellent although a little expensive although I may be poor of date. We didn’t have time to try the pool but it looked good. You do have to book a time slot. We would stay again but prefer a room in the main house."

"My room and sheets and towels were spotless, check in and out was very easy and it was lovely to have air con during the heatwave!"

"Very pleasant location. Very friendly and helpful staff. Only minus was that none of the electric chargers were working. But we would definitely return"

"Self check in was easy. Liked that the doors were code operated. Room was spacious, clean and well thought out. Hairdryer was excellent! Bathroom was clean and functional. Breakfast was great. The hotel is very clean and fresh, would visit again!"

"Absolutely gorgeous room and friendly, helpful staff. Delicious breakfast. Lovely grounds and easy walk to the university campus. Would definitely stay again when in the area :)"

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"Wonderful clean room with many amenities. Exceptional dinner and breakfast all served by very friendly staff. Hotel is in a beautiful setting with lovely large patio, plenty of outside comfortable seating with marvellous views across the gardens. Second time we have stayed here and will definitely be back again!"

"Kesgrave Hall is,a beautiful place.Unfortunately there was a few things that would of made us enjoy our stay more.The garden was lovely but it was a beautiful day and the only place we could sit to drink our delicious Apparrel Sprits and Dark and Stormy drinks were in the Smoking area it would of been nice to have somewhere more casual to sit and enjoy the ambience. Our room was lovely but unfortunately the extracter fan in bathroom would not turn off very quickly and sounded like a...

"Situated near the station and at the top of the main drag, this hotel is in dire need of some tlc. They do appear to have a programme of renovations in hand, but our corner room had several cracked window panes and dated furnishings. The sink does not have a mixer tap, and the hot water is scalding, while there is almost no water pressure for the shower. Staff were very helpful, especially in making arrangements for me to store my mobility scooter. The buffet breakfast was well stocked (the...

"Welcoming helpful staff. Late-Afternoon meal needed re-cooking after not being cooked to requested quality. On return to hotel after a theatre show, found the bar already closing at 22:20 - rather early. Room was basic but clean enough. Bathroom radiator was very tatty, spoiling otherwise clean bathroom."

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"Lovely views from our window"