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"Great modern, clean and spacious room. Fantastic staff and helpful check in on arrival. Ample parking and as the weather was very hot the ceiling fan was perfect. Breakfast and dinner was great and good amount of choices."

"Good location"

"Whilst I probably wouldn’t have booked it if I’d realised it had no parking, the actual hotel was great."

"We only stayed for one night. My overall impression is a comfortable and mostly well kept facility. The staff on the reception desk were brilliant on arrival. They were welcoming, friendly and very helpful. This extended to the staff the following morning at breakfast. From being greeted at the entrance, placing a special order for vegetarian meal, to seeking assistance. There was always someone available and ready to help. There was a vast selection to choose from of hot, cold and continental...

"The room was clean,facilities were good,breakfast was ok but service could have been better,need more choice of breakfast items as well."

"Very helpful staff ; clean and functional room; spa facility very good - used pool and jacuzzi ( steam rooms out of service) ; restaurant and bar relaxing inside and out ; good selection; of food and rwfreshments ; food was very good . Easy access . Good base for exploring Suffolk Heritage coastline , Framlingham just 10 miles away Marvellous stay . Will be back . Thank you"

"During our stay there was a wedding party and the hotel was fully booked. There appeared to be staff shortages/new staff! This meant things took a little longer or needed a bit of extra staff training/help. Unfortunately there was also a wine shortage after several very busy events over the last 2 weeks! However we are patient people and ALL available staff were hardworking and friendly. Special mention to Ceran, Reese, Kyle, and sorry forgot name of the welding apprentice in the bar team. ...

"A beautiful, charming property with so much character. Staff were attentive but not intrusive. Our suite was gorgeous and well equipped with lots of lovely touches. The pictures do not do it justice! The spa facilities were excellent with a lovely outdoor area to enjoy in the warmer weather. Dinner at the 1530 restaurant (we had the taster menu) was divine. I would highly recommend this hotel and will definitely be returning."

"rooms were clean and serviced daily with tea,coffee ect replenished, Staff friendly and helpful. Breakfast was excellent with plenty of choice but the menu for dinner [available from 12.30-8.30] a bit limited with no specials offered."

"The staff where very attentive, helpful, and nothing with a problem, My partner and I stayed one night for our two year anniversary, and we where giving an upgrade room, with Rose petals in the roon with a card wishing us happy anniversary. The hotel is beautiful and Is surrounded by beautiful gardens. I would definitely recommend a stay at this hotel especially for a special romantic break"

"Room was very spacious and pleasant. Option of a shower or bath. A very nice hotel on the quayside. Some noise from the pubs and bars along the quay but expected on a Saturday night and didn't really effect us. A nice stay."

"Had a really nice night’s stay with a 3 course meal each at the hotel’s restaurant and we got an upgrade to a balcony room for £15. Friendly staff and lovely luxury hotel with luxury amenities in the room too. Only improvement could be better air conditioning as the room was still quite hot even with fan unit and ceiling fan"

"Great stay"

"Reception staff excellent. Breakfast staff good but overstretched. Room 122 , tiny, dark, too hot but a fan provided. The worst we have stayed in Breakfast diabolical. All hot food had been cooked probably 2 hours before. Eggs hard and shrivelled. We have stayed so many times but doubt we will return. So sorry."