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"Had to change room due to faulty electrics. Our original room was the smallest room I've ever seen for a twin. At the end of the day it's an easyhotel so you get what you pay for. Staff lady was very helpful."

"Clean rooms with everything you would expect in most hotels. Complimentary water in the room was welcomed especially as we stayed when temperatures were higher. Only upgrade that would be helpful is air-conditioning although we were lucky we had a cross draught with the window and balcony doors which helped hugely. All requests of staff even when it came to children's food requests (difficult eaters) were fulfilled. No requests were too big. The afternoon tea was lovely and definitely...

"We thought we’d booked a room and were given a suite on two floors which was novel. The staff were great and the breakfast fine. Dinner was excellent although a little expensive although I may be poor of date. We didn’t have time to try the pool but it looked good. You do have to book a time slot. We would stay again but prefer a room in the main house."

"A stranger was given a keycard to our room and wandered in while my wife was changing. When I told reception about this very serious and potentially dangerous issue, she said "Well what do you expect me to do about it?""

"Wonderful clean room with many amenities. Exceptional dinner and breakfast all served by very friendly staff. Hotel is in a beautiful setting with lovely large patio, plenty of outside comfortable seating with marvellous views across the gardens. Second time we have stayed here and will definitely be back again!"

"Kesgrave Hall is,a beautiful place.Unfortunately there was a few things that would of made us enjoy our stay more.The garden was lovely but it was a beautiful day and the only place we could sit to drink our delicious Apparrel Sprits and Dark and Stormy drinks were in the Smoking area it would of been nice to have somewhere more casual to sit and enjoy the ambience. Our room was lovely but unfortunately the extracter fan in bathroom would not turn off very quickly and sounded like a...

"Situated near the station and at the top of the main drag, this hotel is in dire need of some tlc. They do appear to have a programme of renovations in hand, but our corner room had several cracked window panes and dated furnishings. The sink does not have a mixer tap, and the hot water is scalding, while there is almost no water pressure for the shower. Staff were very helpful, especially in making arrangements for me to store my mobility scooter. The buffet breakfast was well stocked (the...

"The staff were all excellent The parking very good Ev chargers made a difference Our room 305 was a top rated room but could be made better with a few little tweaks. Eg Some of the tiles over the bath need re grouting as do a couple of floor tiles. The fire escape windows could not be locked properly which gave us a bit of worry about security while we were not in the room. The outside seating area next to the dining room was overgrown and had lots of weeds. I don’t want to complain and I...

"Very friendly staff nice hotel thank you very much"

"Even though there are positives in that this hotel is located in a quiet area and has ample parking I do not know how it is rated a 4 star. The decor is from the 70’s and needs a serious update. Even though the website says there is a fan in the room I had to go down to reception and ask for one. The carpets need replacing and there is no ramp into the reception area so you have to carry any luggage up and down stairs. No fridge in the room either. The wi-if was so bad I couldn’t have a 5 minute...

"Lovely stay at The Ship. Great food and lovely accommodation."

"Ihg always provide great accommodation with added bonus of spa and pool. What makes Ipswich Ihg so special is the excellence of their staff. All were amazingly helpful and charming. Such a pleasure to receive highest standards of service. Thanks to everyone."

"Great location. Facilities great happy nice staff Only downside was they didn’t have air con in our room. As they said listed building so couldn’t have air con. But they did have a small fan in The room Which helped a bit. Never ever wanted air con in any hotel anywhere in the world. But as England is having a heat wave in June. And having trouble sleeping in any bed room at the moment. Would have loved air con. Even if it was for just one night. Anyway. Lovely breakfast. Delicious. Staff were...

"Excellent stay."

"Two criticisms of the bathroom. The soap and shampoo bottles were unreachable when I was having a bath. Far too high, only useful for a shower or at the basin. Also the non slip patches in the bath were very uncomfortable to sit on. Did the designer of the bath ever try to take a bath??"

"Good"