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"Our room’s air conditioning was not working during our stay. We reported the issue to the front desk multiple times, but it was never resolved, and we were not offered a different room. In addition, our bathroom door was broken for two days. We had to make several requests before it was finally repaired on the third day. The most disappointing part of our experience was the lack of responsiveness from the front desk staff. Our concerns were repeatedly overlooked, and it often felt as though our...

"we had a ocean view room with breathtaking views! Worth the upgrade. The beach is a walk distance away or free shuttle, but you can also use the public beach at Marriot Vacation Club. The hotel is very nice, great restaurants with wonderful staff. Highly recommend and can't wait to go back."

"All inclusive was definitely worth it. Staff were so helpful. Swim gear to borrow on site was a nice plus!"

"The Ritz did not disappoint! We look forward to coming back in the future"

"I cannot rave about Secret Harbor enough. My wife and I booked our 5 day honeymoon stay for August '26 at Secret Harbor all the way back in December '25, and we were excited about the stay after reading some reviews and seeing the pictures of the property BUT when we arrived, we were absolutely blown away. We had a first floor villa that allowed us to just walk right out on to the absolutely stunning beach. The room was immaculate upon arrival and the staff did an incredible job of keeping it...

"Perfect place to stay"

"Clean room with good a/c. Very good complimentary breakfast. Restaurant on-site with nice pool and relaxing area. Staff was exceptional."

"Great location clean could use a little more amenities but over all it was great"

"Excellent place to stay on Saint Thomas. The owners are very responsive, friendly, and accommodating. Clean and spacious rooms a short walk from downtown Charlotte Amalie. This is a small, locally owned "hotel" that has an intimate, relaxed vibe. Easy access and parking."