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"Ac leaked in the room so the floor was wet & the ac couldnt keep up so it was hot during the day and cold at night. We did find a cockroach in our room. Not a 5 star experience."

"Room was not cleaned well. Sand on the floor, Urine drops on bathroom floor under toilet. Bugs, old, old, old stained worn-out dirty furniture, dirty walls and leaky looking ceilings. They need to remodel 1811 like yesterday."

"Immaculate. Spacious. Quiet. Perfect beach access and pool facility. Some of the staff were terrific. One of the concierges was a snob."

"Great property"

"This resort worked out well for my family of 4 (with children age 3 and 4). A bit outdated but everything worked properly except the phone in room, which I didn’t need nor did I ask for it to be fixed. Very clear communication with the hotel staff and house keeping was very helpful!! Bar’s and restaurants were absolutely amazing on site!! Pools and lazy river were good but I do think it’s time for a remodel of the indoor pools etc, saw too many people slip/almost slip on the stairs and I...

"Like we were on beach.parking terrible"

"all good"

"Very dirty and smelled disgusting. Thankful it was only a one night stay."

"Property was dated. Room felt cramped. It was a converted 1 bedroom condo marketed as a 2 bedroom"

"This is like my 8-9 time staying here over the years as I try to stay at places I’m familiar with. This will however be my final time. We had to keep moving our cars cause they were trimming trees. Nothing like getting called when you’re out walking the beach to come move your car and weren’t even warned. Floor to my room was dirty. Bottom of my feet were black after about 19 mins after first checking in. Door was hard to open and shut to the room. Elevator took FOREVER and if maids are cleaning...

"The hotel was very clean. The staff was super helpful and it is in great proximity to food and fun. The pier was excellent as well."