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"First of all front desk make me feel less important because I booked thru Expedia, they tried to charge me a balance at front desk, I had to show them the what I pay thru Expedia my balance they made me wait almost 30 minutes to fix that issue, another thing, the elevator was not working, I booked a 2 bedroom 2 bath sea view for a reason for 4 days, since elevator was not working they were expecting us to used the stairs, lol i thought they were going to relocate us to another building but...

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"The worse experience, room was absolutely horrible , broken shower head , dirty room, smell like drainage . Absolutely dirty mattress. There was pee stains in the toilet seat . Customer service was horrible. We paid almost 4K for 2 deluxe rooms and 2 master suite. They refuse to give me all 4 rooms and only gave me 3. Refuse to refund me . We requested lower levels or at least all In the same floor as we were traveling as a family ,we got them 1 in the 5th floor 3rd floor and second floor. At...

"Total disappointment!!! Hotel was extremely outdated! Everything looked musty. When we arrived the first room they assigned to us smelled like pee!! And had flies everywhere!! Puerto peñasco in general is so overrated and overpriced !! We cut our trip a day short!! Do no recommend!!"

"La persona que nos atendió en recepción MUY grosera, fuera de eso todo bien."

"Clean room, nice updates, small pool by the room was convenient. Employees were polite. Beach was beautiful. Cost effective. Would be nice if they had EV charging :) otherwise we enjoyed our stay!"

"Everything good!"

"The staff was very kind and attentive to our needs! My husband couldn’t stop admiring how good everything was despite being a last minute trip. Beach was 1 minute walk away which was a plus! Amazing beach waters!"

"Super equipado, personal muy amable"

"the staff great !! always trying to help nice people,, breakfast only two choices either way plenty of food!!i was looking forward to see world cup soccer games !! no cable. !!! they only have roku. !! big disappointed ."

"Que tenia Internet y alberca"

"Muy buen trato de parte del personal"

"En cuanto al personal de limpieza fue nefasto no limpiaron el cuarto, no colocaron toallas limpias, el papel higiénico se acabó, cuando fuimos al loby a pedir más estaba cerrado. La única persona amable fue una chica que nos ayudó con toallas y nos cambió el control de la televisión, eso fue el miercoles 1 de Julio. En todos mis viajes han sido placenteros en cuanto a servicio de hotel, pero esta vez muy mala experiencia, fue el regalo para mi hermana que cumplía años y le quedamos mal."

"Muy bonito hotel excelente servicio el restaurante muy bueno y muy buen servicio. No está a pie de playa pero en 5 minutos llegas un hotel super limpio nos encantó"

"Great property"

"Clean family friendly nice hotel near averything within walking distance"

"Everything about the trip was excellent"

"This place Saved Our Vacation! The moment we arrived at Esmeralda, we felt like we could finally relax after a bad experience at our first resort in puerto peñasco. Our condo was pristine, beautiful, modern, The ocean views, excellent pools, and top-tier We are so grateful to Expedia for taking care of us and to Esmeralda for providing such a spectacular, high-quality experience. We will definitely be back!"

"Me gusta la ubicación del hotel."

"It's that is close to beach."