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"Great location, big room, clean and modern"

"The hotel Wi-Fi was difficult to connect to. It took me about an hour and a half to get connected, and I had to clear the cache and try several times before it finally worked."

"Good on all counts. The hotel was busy, and the systems coped really well. Staff were helpful, competent and chatty."

"The hotel has its charm, but also may need an update."

"The bedroom was clean, not as much as the bathroom though. We had a good night sleep and rested well which was the most important for us."

"Everything to a good standard"

"I felt like I was staying in the sort of hotel that’s two or three stars above my pay grade or social station, but the staff were astounding and keen to make sure everyone felt welcome."

"I am slightly movement disabled. There are 10 to 12 steps to climb to get up to the hotel and then another 10-15 steps to get from the bar area to the restaurant. I found the restaurant menu was limited, although what we ordered was good. The showers were well equipped with grab bars and other disability amenities were good. It was a problem that a taxi cannot drive to the front door because the Council has the street blocked off 50 yards above the entrance to the hotel. We liked the...

"Clean room, very friendly staff, great location!"

"Overall helpful staff. V central location and easy to see central bath. Staff need to know better how to handle issues which can arise like they did during the stay."

"The room was sufficient for our needs and the restaurant food and staff were excellent. Also the setting and location to Bath were excellent."