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"Great service"

"Property is very clean. Only thing is the rooms are to small. My fault for not paying attention to the advertising. However despite that it’s very good. Complimentary wine and cheese for loyalty membership. Again very good but if you need room space it’s different. If I had been traveling alone this would not matter"

"Not very good shower was in bedroom not in bathroom shower doors were broken only had one set of towels for 3 days between a couple bedding wasn't changed daily I will never stay there again"

"Fabulous spa Facilities for guests between restricted times. Forgot to book a breakfast slot but they sorted a table straight away."

"The staff were fantastic, friendly and helpful. Our room was in the annexe and didn't feel particularly secure. It was extremely small and felt tired. There was no plug/cover in the bathroom sink and there was a long hair on the top of the cistern. Thankfully we were only staying for one night so it was just somewhere to lay our head."

"The dinner and breakfast was wonderful. It was a great experience sleeping in a castle."

"Very spacious rooms: Nest & clean. Very good Breakfast. Room amenities were pretty good too. However, A/C filters weren’t clean upon our arrival. Similarly, bathroom door’s lock wasn’t working. But overall a good place to stay in Bristol city centre."

"Nice clean hotel located in the middle of the Harbourside. Room was clean, bed comfy with a good shower. Breakfast was plentiful. Small grievance - did pay over £400 for 2 nights so assumed breakfast was included. Had to pay another £60 so nearly £230 a night is a little pricey.."

"My room wasn’t ready when I arrived and had to wait until 4:15pm for my room with a child and health issues after lengthy traveling. Not enough trowels in the room. Air conditioner in the room broken. Reception Toilets messy with no toilet paper in them. Breakfast a massive disappointment. They are basically trying to save money on everything and it make it unpleasant for the paying customer."

"No fridge AC hard to adjust Safe on the floor, hard to see and use Poor lighting Only one towel hook in the bathroom and far from sink and shower"

"Good breakfast. Well located."

"No complaint"

"Hotel is fairly central (less than 10mins walk to the harbour) but there the remaining City Gate is at the end of Broad Street which makes for a nice quiet street for the hotel to be on (even with a bar opposite). Room was clean with plenty of tea bags and instant coffee (and Biscoffs!). Beds were comfy. All the staff I dealt with (which wasn't many) were friendly and helpful"

"My wife and I stay at this hotel regularly when in Bristol, it's in a great location, it's clean and the staff are always friendly and polite"

"Great view from room, friendly helpful staff, air con was great. Bed comfortable. Room was good. No major complaints. If I wanted to be picky fridge in room not very cold and not enough coffee and sugar in the room. Apart from that I definitely recommend and I will return again."