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"Everything and everyone was great but I didn’t realize there was no parking at this hotel. The overnight parking recommended was 20 minutes away and had to walk back. A shuttle to and from the hotel would have been good."

"Room lovely and clean , staff were very helpful and friendly location is fantastic"

"Paid for breakfast and there wasnt any and when trying to find skmeone no one was to be seen"

"I was so pleased when I arrived at the Old Mill Inn. Travelling on my own caused a few issues like taking a taxi from the train station took almost twice as long because of the road construction. What a picturesque place! All was great except for the heat wave. The ladies at the desk were suffering with that fan."

"BEAUTIFUL HOTEL WITH THE MOST AMAZING STAFF. WENT ABOVE AND BEYOND TO MAKE SURE WE HAD A PERFECT STAY. THANK YOU!"

"The dinner and breakfast was wonderful. It was a great experience sleeping in a castle."

"Check in and out was quick and efficient. The room was very clean and we were happy. Ideal location for exploring Bristol"

"Nice clean hotel located in the middle of the Harbourside. Room was clean, bed comfy with a good shower. Breakfast was plentiful. Small grievance - did pay over £400 for 2 nights so assumed breakfast was included. Had to pay another £60 so nearly £230 a night is a little pricey.."

"Disappointing bathroom, mould around the bath and lots of chipped paint. They only service your room if you put a service sign on the door handle which we were unaware of and did not have the appropriate sign provided in our room. In my opinion, not up to the 5 star rating."

"No fridge AC hard to adjust Safe on the floor, hard to see and use Poor lighting Only one towel hook in the bathroom and far from sink and shower"

"Easy check in/check out at the kiosk. The staff was very friendly, and avaliable. Room service was excellent and fairly priced. I reccomed the pizza and pastrami sandwich. Great access to the city, lots of fun pubs close by. Walking distance to everything. Still water and toilet paper everyday. Excited to come back again!"

"The room was comfortable, large, and clean. It has air conditioning which was essential for us as there was a heat wave. Large bathroom. Outlets at bedside. Nice amenities. Coffee/Tea/water/cookies in room. There is a small fridge but it wasn’t very cool. Lovely view. Friendly staff. Nice lounge and bar. The restaurant was being renewed so food options weren’t great. But future options should be wonderful as a Gordon Ramsey restaurant is in process. Hotel is central to everything and area is...

"Beautiful hotel and prime location"

"My wife and I stay at this hotel regularly when in Bristol, it's in a great location, it's clean and the staff are always friendly and polite"

"Didn’t appreciate paying for parking"

"Location was good for the station and visiting the city and waterways. staff helpful, breakfast ok"