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"Centrally situated in the heart of Bath so ideal for looking around, shopping and transport (train and bus station less than 10 minutes away). Staff were welcoming and very friendly and the room was clean and well equipped."

"A bath robe in the room to facilitate going to the pool would make this place a solid five!"

"Location, location, location. Also, staff was helpful in recommending book stores."

"Lovely room in great location "

"Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants ."

"Stayed for an awards evening as we were sponsoring the event. Credit where it’s due—the event itself was well run and organised. Unfortunately, the hotel completely let it down. The room was genuinely one of the worst I’ve stayed in. The bathroom was in a poor state: mould present, rusty taps and fittings, enamel missing from the bath, and a cracked mirror. The walls were dirty, the carpet was worn bare in places, and even the bins looked battered and unclean. The issues weren’t limited to the...

"Perfect location. Staff friendly and helpful."

"Easy 10-15 min walk from the bus station. Sits beside a nice park. Staff is very friendly and accommodating. Biscuits in room were delicious!"

"Merry small room,service was OK,team great,but,small rooms..."

"The staff was lovely, very helpful. It’s in the center of everything that easy to walk to on the train. However, because it’s in center of everything, it can be noisy at night. If you’re a light sleeper, ask for a room off the street if possible."

"Peccato per il mancato latte senza lattosio nonostante lo avessi indicato prima dell’arrivo e della pochissima se non scarna scenata senza glutine per la colazione. Per il resto camera spaziosa e pulita. Ottima scelta."

"Clean room, great service and nice location."

"Lovely hotel in a great location with easy access to parking."

"The staff here were so welcoming and friendly! I really enjoyed my stay here, and the welcome cocktail was a really nice touch. I loved the atmosphere and the amenities, (especially the little gym). I would definitely stay here again!"

"Beautiful place, spa and pet friendly. "

"The hotel is styled like an Old English country home. It’s lovely and the staff is spectacular. A special mention to George who was attentive, friendly and always professional. This is our favorite property in England!"

"Clean, good location, mostly friendly staff, shower head the main downside was the old shower head."

"Close to the city Center and free parking is a bonus "

"Excellent hotel. The Francis is beautifully decorated, the staff are most attentive, the property is quiet, immaculate and very comfortable."

"very good location for exploring Bath. Quiet at night. room spacious and had everything we needed. Complimentary fresh cookie at reception was a nice touch. Breakfasts good. All staff very friendly and helpful"