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"Great location, big room, clean and modern"

"It was a in a great location, but the room was incredibly small! The rooms were smaller than what one would find on a cruise shi[."

"The hotel has its charm, but also may need an update."

"The bedroom was clean, not as much as the bathroom though. We had a good night sleep and rested well which was the most important for us."

"There were issues from the moment I arrived. I was delayed due the air traffic controllers issues. My flight from Bermuda was the 8th and was cancelled. Needed to reschedule my hotel. Request declined. Phone in room not working. AC remote had dead batteries. Reported all 5 days I stayed. Never fixed or replaced. No coffee or water replaced during house keeping. Continued to request more, never delivered. Forgot to clean my room on the third day. Concession in the foyer not working. Generally...

"Clean room, lovely staff, great amenities, my only complaint is that the bed was very uncomfortable which made it difficult to sleep."

"Very nice hotel in brilliant position very near to all attractions. The staff were very welcoming and friendly, especially Sally such a joy to be round. The breakfast was excellent and staff very professional when serving. Room very good, clean and comfortable. Will definitely stay there again when next in Bath."

"ok"

"Clean room, very friendly staff, great location!"

"Overall helpful staff. V central location and easy to see central bath. Staff need to know better how to handle issues which can arise like they did during the stay."

"The room was sufficient for our needs and the restaurant food and staff were excellent. Also the setting and location to Bath were excellent."