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"Staff was very helpful especially Jessica at the front desk. Parking is not ideal…pool was excellent as well as the gym. "

"The housecleaning staff forgot to clean my room for three days. I was offered a complimentary coffee for this oversite. The laundry service has a 25 pound minimum charge. The desk receptionist didn't know that. The hotel needs better management."

"Clean room comfortable, good breakfast. Staff generally friendly and helpful. "

"Nice location but the outdoor rooms could do with some updating."

"Sadly this is NOT a 4-star hotel. It was perfectly clean and comfortable but without any desirable amenities or luxury. The bar had a very limited drinks menu and the wine I drank was awful."

"we liked everything about this property including the luxury room and general feel of a high class establishment in a beautiful city"

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"Great Hotel, perfect location for getting around down town. We had a vault room and were very pleased with the amount of space and quality of the fixtures. The bed was very comfortable and had USB sockets for charging, very important for US travelers so we don't need a UK adapter. If I was staying longer, I might like a more comfortable sitting chair for TV, but it wasn't an issue this time. The only issue was we didn't realize until morning, that we didn't have caffeinated coffee for the...

"The location is ideal – right in the city centre. Excellent breakfast. The hotel has its own large paid parking for £17 per day. The rooms are a bit dated. Outside, it was extremely hot during our trip. The room's built-in air conditioning, despite being set to the lowest possible setting (+18°C), was blowing hot air. The windows wouldn't open, making it impossible to sleep."

"Breakfast good"

"excellent location"

"Comfortable stay and good value but could be better maintained. WiFi, TV, and drawers didn’t work. Friendly staff. Ok value for money. 15 minutes to town centre. Short walk to the beach."

"Staff friendly and helpful on Check in , the rooms and bathrooms definitely need updating which didn’t include breakfast so was quite steep for one night . No air con so it was really hot in the rooms . It was a good location , no complaints there but I think the room fee was too much considering how much they need modernising ."

"Amazing stay, great room. Fantastic breakfast! Definitely recommend"

"Very impressive!"

"Staff was great, rooms were great and at a great price"

"Reception lady could not raise even a tiny smile to welcome us. Lifts are incredibly slow to both arrive and get moving. Hermetically sealed room with no access to fresh air at all. Quite claustrophobic. Toilet paper tightly rationed! I had not realised there was no fridge in the room - entirely my fault - but it did make keeping medicines fresh problematic. A/C effective and plenty of hot water."

"Lovely friendly and welcoming staff"

"Great and memorable stay. The food was excellent, especially the dinner and I would rate this place 10/10. The staff were very friendly, helpful and went out of their way to assist us, showing great flexibility throughout our stay. The rooms were exceptional, truly beyond words. I have travelled extensively and stayed in many places and this is one of the best places we have stayed."

"Beautiful hotel with lovely grounds and an excellent spa area. The room was comfortable and fortunately the weather wasn't too warm, as the air conditioning wasn't working during our stay. There was also a persistent clicking noise from the air vent system near the room entrance, which was quite annoying, especially at night. Aside from those issues, we had a very pleasant stay and found the hotel to be well maintained and relaxing."