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"Breakfast menu was varied and really good."

"Friendly welcome. Comfortable, clean and compact room. Both of our rooms (203 and 204) had opaque and inaccessible windows (behind the bed) so there’s little point in paying for a room with a window. Unbeatable location."

"Perfect location and a comfortable room with an excellent shower. Breakfast was lovely with a good variety of options, although it was a little unusual that it was served in the reception area. What let the hotel down, however, were the check-in and check-out arrangements. A 4pm check-in feels unnecessarily late, although we were at least able to leave our bags beforehand. More disappointing was that after checking out at 11am, we were told we couldn’t store our luggage because they had “run...

"Excellent location with friendly staff"

"Beautiful little hotel right tin the middle of bath, very clean and elegant."

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"We didn’t need to spend much time in the hotel but I got a bad feeling before arriving because I wanted to check about parking there early. Nobody answered the phone after 7 separate attempts and I had to contact Expedia. Nobody on reception most times we passed by. A note said about staff shortages and to ring a bell. The room was clean but nothing worked. We could barely pick up the WiFi and our room was above reception. The fridge was warmer than the room and the TV just had random channels...

"Request on Expedia form for early arrival was not communicated. Bathroom was not clean, loo unflushed. Wi fi was not given on arrival Phone contact to reception was not clear on the room phone When we dialled zero no one answered despite several attempts But A comfortable bed and sheets and handy phone charging Reception helpful "

"room was huge. really pleased to have fridge in my room. chair & side table provided. good air conditioning. modern bathroom. i would definitely stay there again. "

"Perfect location in the middle of everything. Lovely room and staff."

"Complained about the air con ticking constantly in our room (720) for the guy behind the reception to laugh at me. He stood there like he wasn’t going to do anything. I asked if we could switch rooms, upgrade rooms .. nothing. He told me we would have someone come to the room and look .. again, nothing. Was given one free drink voucher, again laughing as he handed it to me. Night one bar man was lovely. Night two bar staff completely different story. Rude and unprofessional. When using...

"The Royal Hotel has a couple of things going for it — it’s directly across the street from the train station AND it has a lift! A couple of things going against it — the WiFi reminded me of dial-up, glacially slow and iffy. Also, there doesn’t seem to be a way for a guest to set the room temp. Unless you count the tabletop plug-in fan? Staff were generally helpful, Tim at the front desk and the women working the breakfast room, too. LOCATION LOCATION LOCATION"

"Utmärkt frukost. Saknade galgar/krokar, skohorn och toalettborste på rummet."

"Lovely hotel, Some staff very welcoming - the bar man and the waiter at breakfast went above and beyond. The room however was very warm and we could not get the air conditioning to work - even with the window open it was unbearable. The bathroom sink was a bit limescaley for my liking in what is classed as a high quality hotel. Overall the stay was lovely"

"Nice hotel, convenient for the station, right by a good shopping mall. The #8 bus took me around town, all the way to Clifton. Bristol is a cool destination, lots to do and see. I enjoyed returning to the Moxy at night and relaxing in their excellent bar"

"The location was good"

"Stunning. Beautiful. Relaxing. I would like to live there and never leave!"

"Friendly and professional sfaffs. Good location, working distances to the city centre. Well maintainted building."

"Room dirty carpet badly stained and in need of a good hoover. Windows so dirty unable to see out. "

"We booked two rooms for one night last week. We were lucky enough to be upgraded and our specific needs for one person who is somewhat claustrophobic were taken seriously and several rooms options offered as available for them. The man at the desk on arrival, Hasan, was really helpful and understanding as was the lady on the desk the next morning and we had spoken to her by phone before we arrived too and received great service. There were areas which will soon need a bit of renovation but...