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"Staff was very helpful especially Jessica at the front desk. Parking is not ideal…pool was excellent as well as the gym. "

"This was a terrible hotel. The rooms are extremely small and dark, and even in rooms with a window (for which you pay extra), the window does not open and the shade does not function properly. I called the hotel to ask whether it would be possible to check in a little earlier than 3 p.m., and the staff were almost rude and dismissive. Rather than simply explaining that they would try but could not guarantee an earlier check-in, they seemed uninterested in helping. The hotel was also undergoing...

"Clean, lovely bed, great bathroom. Great breakfast"

"Beautiful location and the views of the river were stunning. Room was good and spacious with a great few of the river which really made up for everything else. Staff seemed to be a little unhelpful when it came to breakfast as we had no clue where to go, if we were to help ourselves or not.. we just got on with it in the end.. and there was limited options really. Value for money .. I would say it’s alittle over priced for what you get. You pay £30 deposit on top of what you paid for the room...

"Beautiful old building. Fantastic location, convenient for citycentre, covered market, canals, buses.. Genuinely friendly and helpful staff. Excellent indian food in the bar, good value"

"Room table was sticky and dirty Spa was only open for free during inconvenient hours, otherwise it was £70 each"

"Very good location staff fantastic rooms clean, security on the door at night in the foyer very friendly man."

"Great Hotel, perfect location for getting around down town. We had a vault room and were very pleased with the amount of space and quality of the fixtures. The bed was very comfortable and had USB sockets for charging, very important for US travelers so we don't need a UK adapter. If I was staying longer, I might like a more comfortable sitting chair for TV, but it wasn't an issue this time. The only issue was we didn't realize until morning, that we didn't have caffeinated coffee for the...

"The location is ideal – right in the city centre. Excellent breakfast. The hotel has its own large paid parking for £17 per day. The rooms are a bit dated. Outside, it was extremely hot during our trip. The room's built-in air conditioning, despite being set to the lowest possible setting (+18°C), was blowing hot air. The windows wouldn't open, making it impossible to sleep."

"Breakfast good"

"excellent location"

"Room was dirty ,no lock on bathroom door, TV kept going off because WiFi was weak, carpet was dirty, this was the birchfield hotel that they transferred us too we were charged for early check-in, never felt safe in this hotel."

"Another great stay - stay often when in Bristol - staff excellent as always."

"The hotel is an old building so we understand the facilities have been improved to update with the modern life. There is a lift but there are about 10 -11 steps up and down before I could move my luggage into the room. There are 4 steps of staircase before I could use the bathroom. I had an accident on my first night stay 21 May 2026 2:40 a.m., I sprained my right ankle. I could not manage to go to the hospital with only one leg. I was so grateful the staff on duty on 21 May, came and helped...

"Very impressive!"

"Always stay for a gig night and it's always easy."

"Central location"

"Lovely friendly and welcoming staff"

"Great and memorable stay. The food was excellent, especially the dinner and I would rate this place 10/10. The staff were very friendly, helpful and went out of their way to assist us, showing great flexibility throughout our stay. The rooms were exceptional, truly beyond words. I have travelled extensively and stayed in many places and this is one of the best places we have stayed."

"A great stay, food in the evening was fantastic... Breakfast was ok. However the stay itself was great... Polite staff and friendly. Thank you"