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"Nice central location - double bedroom not great with two single beds joined rather than a proper bed and room seemed to incorporate lots of accessibility equipment which wasn’t what we wanted or needed and impacted the rooms look unfortunately."

"Property is very clean. Only thing is the rooms are to small. My fault for not paying attention to the advertising. However despite that it’s very good. Complimentary wine and cheese for loyalty membership. Again very good but if you need room space it’s different. If I had been traveling alone this would not matter"

"The room was clean but breakfast was very crowded and was difficult to get what I needed. Often the coffee machine doesn't work"

"Hotel needs "

"Fabulous spa Facilities for guests between restricted times. Forgot to book a breakfast slot but they sorted a table straight away."

"We had twin beds & I had a double quilt cover on mine it had such a big hangover I kept getting my foot stuck in it. They didn’t clean our room on the Sunday for some reason? We managed using our towels twice & making our beds. We had to keep calling down for more coffee & sugar, coffee machine didn’t work one day seemed it was full of expired coffee caps, wile doing it he spilt some coffee over the bin onto the floor & just left it !! On the first day we needed help with air conditioning....

"The castle was a great experience from start to finish. Highly recommend staying there."

"Rooms were good in size. Staff was very helpful! Breakfast was delicious!"

"Nice clean hotel located in the middle of the Harbourside. Room was clean, bed comfy with a good shower. Breakfast was plentiful. Small grievance - did pay over £400 for 2 nights so assumed breakfast was included. Had to pay another £60 so nearly £230 a night is a little pricey.."

"My room wasn’t ready when I arrived and had to wait until 4:15pm for my room with a child and health issues after lengthy traveling. Not enough trowels in the room. Air conditioner in the room broken. Reception Toilets messy with no toilet paper in them. Breakfast a massive disappointment. They are basically trying to save money on everything and it make it unpleasant for the paying customer."

"No fridge AC hard to adjust Safe on the floor, hard to see and use Poor lighting Only one towel hook in the bathroom and far from sink and shower"

"Have stayed here before. Great to have accessible parking near the hotel on arrival. Staff really attentive and helpful at all times. Delicious breakfast with lots of choices. Handy bus stop into the centre of town so taxis not needed. Always an enjoyable stay."

"A terrible hotel which I will never visit again. The parking permit they provided did not work at the time of exit and I ended up paying around 60 pounds from my pocket. Despite sending repeated emails with the receipts, no response or refund yet!"

"On arrival I was asked for my ID or credit card in the name I booked under. I purposely didn't bring any as I was in Bristol and there are certain cities I don't bring ID to - Bristol is one. I paid in advance to avoid needing to bring ID or the credit card. I had my booking number and email confirmation. I was told when checking in I needed evidence of my ID. On my Expedia booking it used the words 'may need ID', not that it was mandatory. I was eventually able to check in after logging into my...

"Great view from room, friendly helpful staff, air con was great. Bed comfortable. Room was good. No major complaints. If I wanted to be picky fridge in room not very cold and not enough coffee and sugar in the room. Apart from that I definitely recommend and I will return again."