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"The place was absolutely gorgeous. The restaurant staff was a little slow "

"Just 1 of the waiters had a preference to serve better the euro american custumers. When i asked for the same drink in a bottle he replied by saying no glass containers near the pool which is safer but them were getting glass bottles so he had no choice but to give the same sarvice but he wasn't happy.. so treating others better is wrong you as Guatemalan must respect people of all walks of life .paying customers deserve that."

"GREAT LOCATION. Right on the lake. We had amazing view of volcanoes and lake from the room. The property was clean."

"The views are so stunning and the room was beautiful. The food at the restaurant was so so good. The staff were super kind and helpful. Highly recommend "

"Alexis was very helpful through the whole check in and stay. The property can only be accessed by the water. Alexis connected with us through WhatsApp to make communication easier and answer any questions we had. It took us quite awhile to reach Lake Atitlan due to traffic but we were able to take a water taxi to the hotel from Panajachel. There are several stairs to climb but the staff was very helpful in carrying our luggage. The rooms are spacious and provide a unique experience away from the...

"Habitacion limpia, el servicio de primera, y con una vista impresionante a los volcanes y al lago"

"Habitacion limpia y comoda con vista espectacular"

"I had a good stay overall, but there was one serious issue. Around 2 a.m., someone opened my door and tried to enter my room. I reported this to the receptionist, but was told there are no CCTV cameras in the common areas. For the safety of guests, I strongly recommend installing security cameras."

"Habitacion limpia. No comi en el restaurante porque los precios de desayuno empezaban en Q90 y justo en frente habia un restaurante donde los desayunos estaban a Q50 y muy completos. El restaurante estaba solo, creo qeu deberian considerar ser mas competitivos con sus precios en el restaurante. Otra recomendacion seria tener habilitada el area donde hay como un canopy, porque yo quise ir a trabajar con mi compu a esa area, que es otro extension del restaurante, y abrian hasta las 9 a.m. y solo...

"Not worth it .. Very Poor quality for Breakfast .."

"Mala experiencia. Cobro de la estancia por duplicado ya que Hotel cobró de nuevo estancia cargando a la tarjeta. Problema reportado pero no solucionado: no reintegro aún. "

"The rooms were very clean, everything is well organized. Johan and Gaby are huge huge huge help in everything you need there. They are hands on, and very attentive. Neighborhood is safe, views are amazing and the food was delicious. Dinner there is fun and easy. The breakfast with the view is so cool. I recommend 100%. Stray dogs bark randomly at night for about 10 mins and usually calm down but it could wake you up."

"A short lancha ride from Pana to Tzununa and you feel “off the beaten path”. Just about 1/4 mi Tuk-Tuk ride up the dirt road and you see a white, modern structure that occupies both sides of the street. The resort itself is absolutely stunning. The views of the lake and volcanos are commanding. They spared no expense. Quality throughout. The patio made for a great meditation space (the unit had 2 yoga mats). The Starlink internet speed was blazing and without dead zones (perfect for...

"The fact the facilities are pet friendly and free make this facility super unique."

"We were quite pleased to have found this eco hotel. It is basic but comfortable, quiet (except for the birds!) and clean. You can tell there is pride in the property. The staff are lovely and helpful (in Spanish mostly). If you ask, they will call a ferry for you to the private dock. The Mayan sauna and jacuzzi are a neat touch but you have to make a reservation and pay more to access. Kayaks are free to use (but go in the morning before the wind picks up). There is no hot water and beware the...

"I absolutely loved my stay at Hotel Casa Ki’iil. The location of the hotel was perfect. It was about a 7 minute walk to La Calle de las Sombrillas and a short tuk tuk ride to anything else in San Juan or San Pedro. I got the lake view room, had a beautiful view of the garden and the lake. The staff were so so sweet and very helpful. They helped me order a public/private lancha to the hotel’s dock, gave me directions and recommendations, and even helped me get into the lake with the kayak....