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"The views were great but so are other properties that share that lake , I have to say the food there lacked rich seasoning and flavor , the dinner wasn’t great , before writing this review I waited to give breakfast a try and again was disappointed. So as far as the food they really need to improve. The hotel overall was clean good staff . But I believe this hotel is overhyped for what you end up experiencing."

"La habitación que es una suite no tiene ventanas de ventilación La comida brunch del domingo sumamente cara El hotel es muy bonito"

"great experience"

"the food was great"

"amazing views!!!! beautiful hotel very clean. the restaurant was wonderful too"

"By the lake, bit too many stairs to the room. Room very basic, bed small, bathroom without window or counter"

"beautiful property with stunning views. Limited underwhelming food options, Overpriced food and drink, 15% gratuity added to everything plus unknown taxes added to bill at the end. The "free" continental breakfast is a small plate of unappetizing fruit plus a couple slices of toasted bread with butter. No spa but I may have been able to book a massage, no work out/gym facilities -- so it was not as advertised. Also -- the check in clerk could have been more helpful with directions and...

"I had a good stay overall, but there was one serious issue. Around 2 a.m., someone opened my door and tried to enter my room. I reported this to the receptionist, but was told there are no CCTV cameras in the common areas. For the safety of guests, I strongly recommend installing security cameras."

"El personal es muy cálido, la habitación muy bonita con vista al lago"

"This hotel is simply beautiful. The staff makes you feel like royalty. The view is beautiful but not accessible or visible from the inside. I wish they build an observation deck in the future. Great conservation of the building. Neat clean all around. Great gourmet food. The best was breakfast. I missed a hair dryer, but a small detail for such a wonderful experience."

"Habitacion limpia y comoda con vista espectacular"

"The VIEWS OF VOLCANO THE PRIVATE TOUR ON THE LAKE $400 quetzal for one hour Water taxies on time Staff was wonderful"

"The hotel is excellent, well located, clean, pleasant staff, good price."

"The most beautiful property on the lake. Get a lake view room. Loved waking up to this amazing view and sounds of birds."

"We loved our stay here. Gorgeous views, food and drinks for all meals were amazing and authentic. Staff was excellent across the board and accommodated a revision in our booking which was greatly appreciated. Highly recommend looking at, we will return."

"The ambient, service and courtesy were fenomenal, the only thing I considered cumbersome will be how difficult the access road is, specially if guests will be bringing larger vehicles Road is too steep and narrow"

"Such a great place to stay. Helpful and friendly staff, great amenities like restaurant with excellent food, nice bed, nice shower, purified water in tap, coffee in room. Easy access to water taxis and adjacent towns. Cute small town in process of development. locals are friendly."

"Un hotel muy bonito con excelente vista y las habitaciones muy cómodas y está cerca de la avenida principal la Santander"