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"The hotel was lovely my problem here is with Expedia. As a platinum member I was given NO reason why I was moved from my original hotel, I feel I was downgraded. Expedia has yet to apologize or explain the reasoning. I was booked in a suite in the family area of Hotel Xcaret Mexico, I was told by Expedia I was in the upgraded adult area, this was not the fact. My original property was a 5 star all adult resort. I HAD to upgrade my stay which cost me $2000 additional dollars to be in the adult...

"Everything was great expect the food. The food was terrible! Very disappointing!"

"The spa was amazing! A must do!"

"The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate!...

"Clean room"

"El hotel está muy bonito, disfrutamos bastante, la vegetación y los animales son muy lindos. El buffet estaba muy bien y el steakhouse y el ruta 66 tambien nos pareció muy rico. Estuvimos en la seccion Privilege y el lounge y las zonas preferenciales valieron la pena; tambien la habitación con swim out super merece el costo adicional. Usamos la hidroterapia como parte de los servicios privilege y fue muy buena experiencia. La habitación muy bien equipada y la limpieza excelente. Para el checkout...

"More vegetarian options in future would be nice. We are vegetarians."

"This is the best Secrets hotel we have ever stayed at. Excellent service, staff, food, amenities, pools... Highly recommended."

"Everything was beautiful , the only thing I would say is that the food everywhere in there could be better. The way the resort looks and is doesn’t match with their food."

"The hotel wasn't bad, although it was a bit different from others I've stayed at. I didn't find it very clean, and the buffet menu was quite limited, even though there was only one. I think it needs more variety. I didn't have a bad time, but I wouldn't stay there again."

"Estuvimos el fin de semana para festejar el cumpleaños de mi hija, lo mencionamos a la hora del check in y nos dijeron que llevarían un pastelito a la habitación el día del cumpleaños, más tarde fui de nuevo al área de lobby y guest services a mencionar lo del cumpleaños, lo anotaron y reiteraron que llevarían un pastel. El día del cumpleaños no llevaron nada. El Kids club tiene un horario en el cual indican que cierra a las 8:00 pm, llevé a mi hija un día a las 7:25 para que estuviera un ratito...

"Beautiful"

"i went for a wedding and the check in was very slow, but very nice and clean room, excellent staff! "

"This place was so good. We have been to many all inclusives and this was the best overall. The staff was so helpful and friendly (especially Gilberth at the Preferred Club Beach). Food was great and there were almost too many choices to choose from. Entertainment was also excellent, especially at night where most places have only 1, or none, to choose from, this place had several. There were also activities all day long. Our room was top notch and recently renovated which was a plus, especially...

"Great staff and service! The rooms were always cool/cold which was great in the Cancun heat. When my husband and I first arrived, we were disappointed by the food and drink options. It wasn’t the worst, but certainly wasn’t the best. We chose to upgrade to privilege on site and enjoyed our stay a bit more after that. Because we were there in late May, we dealt with the excess seaweed on the beach. Since the beach wasn’t a make or break for us, it didn’t matter. Overall it was a great time and...

"T"

"We've spent an amazing time in Jungala, we're very thankful for all the Vidanta crew who were charismatic and anticipating on assisting any potential need. Looking forward to come back!"

"👍"

"It’s a wounderful venue, but expensive."

"Love Secrets Akumal, have been three years in a row and the resort is incredible - from the rooms, to the employees, to the beach and water. Restaurant options are numerous and food is comparable to other high-end resorts. The people there are wonderful, and the option of having the quiet pool is what helped sell us the first time we picked Akumal and one of the things that keep us coming back."