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"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"En la noche no hay buffet solo restaurantes a la carta y era por reserva y si no tenias reserva la espera era muy larga deberian poner una buffet pata la noche"

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"They do clean the room every day but the staff at the bars they are mean and un kind with kids. Also we there Resturand they don't have good quality food and we can access to many of their restaurants because need to be royal elite. For reservations for the restaurants it another stressfull thing that we have to worry about."

"Place was nice, sorry there was almost no coaties anymore but understand why. Overall the place was great and do always recommend the platinum section."

"Excelente estadía para luna de miel, sobrepasó mis expectativas este lugar. El servicio y atención del personal impecable y atentos todo el tiempo, la comida del hotel es 10/10. Espacios tranquilos para compartir en pareja. Realmente volvería a este lugar, y lo recomiendo a quien quiera tener un espacio íntimo, tranquilo para descansar con su pareja."

"Overall Thoughts Would I stay at another H10 property? No. There were too many things that I didn’t enjoy or had access to that made the trip a 5/10. I never experienced something like this before. PSA: This resort does not have a lot of spaces that have AC. I would come with a small fan to fan so when you are outside, or eating inside the restaurant, you don’t have sweat coming down your face. I would like to say the housekeepers did an AMAZING job keeping our room stocked, cleaning towels,...

"Wonderful service and a great location. Located in downtown Playa it’s right near all the nightlife. Rooms are extremely nice and clean."

"Juan Alberto did a great job answering all the questions also all the staff including Angeliquita because she did an excellent job cleaning my room"