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"It was great, we actually upgraded to fuego since we went without kids and fuego it for adults only"

"The food is nothing to desire"

"Best place I’ve ever been. Recommended 100%, it couldn’t be better. Sincerely from Puerto Rico!"

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"The staff is very prepared to welcome you"

"Las instalaciones del hotel están espectaculares, las habitaciones son hermosas"

"This was our second time staying at Hyatt Vivid we absolutely love this place it is not only beautiful but the evening/daytime entertainment is so fun and all the staff are so friendly and helpful!! We love that the resort is a walking distance to the downtown area where you can go shop or try one of the local restaurants! Book here you won’t regret it!"

"Buffet was okay; not as great as the hotel buffets I’ve been to. Staff was wonderful; Lupita at the pool serving drinks was a doll! Only 2 staff members who were rude on separate occasions (one at waitress at Hibachi restaurant and one bartender pool side). Beach was full of sargassum. Very sad and disappointing. We intentionally booked a hotel on the beach as it’s super convenient with kids and we love spending 80% of our time on the beach. I know of other people who visited the same area...

"Fantastic Food! Ember Restaurant was delicious!"

"Excellent location in Playa del Carmen city, food is very good at the resort, quiet atmosphere. Bars do not open until 11am, and the sidewalks are rolled up early at night, very small beach area, and the sargassum has a high impact on this location."

"Todo perfecto!!"

"Staff are nice, food is great."

"Pésimo trato a mi persona la persona que es CONCIERGE alto sin cabello que entró ayer alas 3 de la tarde, me hizo sentir mal en todo momento, por pedir un beneficio que expedía me dio. Y para él yo no lo merecía haciéndome unos comentarios fuera de lugar. Que triste pagar tanto para que llegando que hagan ese tipo de groserías y su actitud arrogante y prepotente. Ya levanté mi queja. Ojalá a nadie más le pase eso y si le pasa levanten su queja."

"⭐⭐⭐⭐⭐ What an incredible experience! My wife and I celebrated our 5-year anniversary at Secrets Maroma Beach, and it exceeded every expectation. From the moment we arrived, we were welcomed with amazing hospitality and treated like VIPs. The staff was absolutely outstanding—friendly, attentive, and always going above and beyond to make our stay special. The food was phenomenal! Every restaurant delivered incredible meals, and we were constantly impressed by the quality and variety. The Bali...

"The spa was the best thing about this property. NO BEACH ACCESS, strong seaweed smell. I strongly suggest no staying this property."

"- Excellent customer service - Good options for food - More if a relaxed vibe than a party setting - Lots of beautiful wild life to observe. - Need more guest entertainment/evening shows - Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room. - I would still 100% go back back because of the beauty of the...

"It was our first time staying at Barcelo Palace. We stayed in the Oaxaca Building and our room was somewhat close to the pools. The room itself felt spacious and had lots of storage pace for a family of three. The property itself is large and combines several of their other hotels. The hotel offers shuttle service to the other parts of the hotel but we walked and felt it wasn’t more than a 20 minute walk to get to their furthest property. This is an all inclusive resort but we were not premium...

"Secrets was clean, staff were very helpful and friendly, the pools were beautiful and there was always entertainment happening. The quiet pool was calm and relaxing if you wanted a more serene setting. The food was great and we never had to wait long at the restaurants. And if you are looking for a a late night the DJ in the lounge was so much fun! Great place for couples to relax and reconnect."

"Great Stay , Accommodated By Staff All Over The Property, More Of A Family Resort But It’s Nice, Not So Much On The Party Side."

"Staff service was excellent. Room was spacious and clean. Food was good. We will definitely come back!"