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"Excellent"

"En general, lo que estaba muy bien muy limpio, las instalaciones muy bonitas, hay mucha naturaleza, la caleta está espectacular y las albercas muy grandes. Los niños andan muy a gusto"

"The property was very clean and the environment was amazing due to it is surrounded by the nature . All staff members were amazing , helping and providing service on time and above."

"Terrible service from staff, seem like the main goal was to sell you something overprized and the time share. Will not come back"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Too many children in the private pool at platinum plus consider adults only. When attending restaurants of platinum plus members additional cost (Wine) should be specified prior to ordering. Exceptional maid and shuttle service."

"The location was good on the beach and close to restaurants and shops. We were put on different level from our friends facing the street. We were told if we wanted a garden or pool view it would be extra. It was an adult only but everything shut down early by midnight and you couldn’t get a drink after that."

"Traveled with 29 people in the group.... Checking in was simple and fast, Hector was very professional and attentive, upgraded us to rooftop access which we did not benefit from 😆 Our concierge, Maria was very friendly and helpful Clean staff was awesome! Let's talk restaurant....food was definitely mediocre, buffet has same food everyday. The different themes each night doesn't reflect on food items available sadly. Japanese restaurant Sakura was impossible to get in, so we didn't bother. ...

"Staff was amazing, food was great"

"The property itself was great, clean and well staffed but the biggest turn off for us was not being able to use the beach any of the days we were there due to the seaweed. Also they really try hard to get you to buy a timeshare there with free excursion tickets but having experience with that, we were able to see that in advance. We were also only able to reserve 1 specialty restaurant in the 5 days that we were there and it wasn't very good, it was really frustrating to not be about to book...

"The staff was super friendly and attentive. Great all inclusive resort that doesn’t make you feel secluded from the city."

"Food was amazing. Property was beautiful. Rooms were clean and well maintained. Previ package was the way to go with beach cabanas reserved and restaurant reservations made in advance. Lobster included with every dinner meal. This is the only resort that we have stayed 4 times. That should tell how amazing it is. The price works too. Entertainment was also amazing every evening. Something to do all the time if you want. If you don’t want to plenty of space for relaxing. Lazy River area being on...

"5-star facility, amenities, and staff! We had an amazing time at Devossions by Live Aqua. It definitely looks to be the crown jewel of Playa del Carmen! And if you ever felt the need to leave the property (which you may not want to because it has everything), then 5th Avenue is a block away and Cozumel a short ferry ride away. Excellent resort and can't wait to return soon!"

"Outstanding service, specially server in umo restaurant"

"Had a wonderful experience. Only thing I had issues with was how difficult it was to get a dinner reservation at the restaurants on property. Showing up on day one and everything was booked for the most part. Drinks at the pool weren’t bad . The buffets were good . The staff were very nice and helpful . I would definitely come back"

"My Wife and I stayed here for our honeymoon. The Honeymoon suite was clean and had wonderful amenities. The staff were very cordial and friendly and were always on top of making sure we had the best stay possible. Our concierge Guillermo was stellar as well. From check-in to check-out we had the feeling of being pampered in a luxurious beach oasis. The food was great, the entertainment was great. The pool was spectacular and even though it was the height of the seaweed season, the hotel had...

"The hotel staff were great our kids had a wonderful time. Only complaint is to pay attention to the seasonal seaweed. We were not able to enjoy the beach."

"Service"

"The front desk almost ruined our entire stay checking in and out both individuals we worked with were rude and off putting. The entertainment staff was great. The cafe staff was great, we had one waiter for breakfast and lunch we made sure to work with because he was fabulous but your front desk needs some work especially when they’re the face of the resort. Another suggestion is offering more than just soda for your rooms when somebody asks for non alcoholic drinks. Your sites should also...

"Único. El ambiente de la naturaleza que rodea el hotel. Lo malo la Naturaleza no se Puede Controlar, nos tocó sargazo en grandes cantidades, se agradece el esfuerzo del personal de limpieza para removerlo pero sobrepasó su capacidad"