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"I love this resort but be aware because the are going to try to make you go to this breakfast were they are going to try selling you the membership for the resorts and if you don’t buy it they will get mad.. say no to that information if you don’t want to waste your time or with big a debt ."

"Once we arrived the staff was slow and didn’t give us too much information on anything. Then once you arrived at your room they try to sell you super expensive Xcaret park tickets and if you don’t buy them then they won’t talk to you anymore. Also be aware that some people will stereotype you, meaning if you speak Spanish they will treat you a certain way thinking you won’t tip them well. Also be careful getting on the buggies because they will worry about flirting with women instead of your and...

"Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot …."

"There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ...."

"All staff was amazing we have a special needs son and everyone was super caring and understanding, Vivian and Jasmin were outstanding"

"The service and staff were great. The food was good but highly recommend reserving dinner. Don't think to sleep in because spots are gone shortly after 8:30. It was a major inconvenience. You need to eat at their time or don't eat at all. The room was very damp and caused severe allergies for us. The resort was a bit run down but I observed staff fixing up the place. The activity pool is so run down you are literally stepping on pieces the entire time. The resort was a great size with easy...

"Amazing staying"

"Remodelación y el personal un poco más amigable"

"While the staff at Secrets Moxché were consistently friendly, attentive, and helpful, the overall experience did not meet my expectations for the price. One of the biggest frustrations was being invited to a “90-minute” presentation for a spa voucher that turned into a lengthy, high-pressure Hyatt membership sales pitch lasting more than two hours. The room also had some issues, including stained pillows and a persistent damp feeling caused by humidity. During our stay, the beach was heavily...

"Staff was very accommodating, friendly and knowledgeable. Our room was beautiful and we really enjoyed our visit"

"Loved it"

"Nice place, but rooms are really dated. The seaweed is a disaster. It stinks! The ocean and beaches are covered in it. I would not go to any resort in the area until the seaweed washes away."

"Exceeded Expectations"

"The property was excellent, Staff, amenities, food options, entertainments .. very well thought out ."

"Perfect vacation!"

"From arrival to departure, our stay at the Valentin was perfect. The staff is amazing, attentive, and super-friendly. The restaurants were delicious and met 5 star expectations. We absolutely adored the entertainment crew and all of the resort activities. This was a wonderful vacation and thoroughly enjoyed by our group of seven, which ranged in age from 18 to 70. The rooms were immaculate and very comfortable. We will return in the future."

"Everything so clean and well organized. Loved the hot tub and the amenities."

"I"

"Clean room and friendly staff."

"Amazing trip. Amazing location. Amazing food."