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"Beautiful property. Staff was 10/10. Clean everything. Best resort I ever stayed at"

"Terrible experience! Room disgusting, food terrible and staff is so rude. I was so disappointed in this all inclusive for the price it is NOT worth it at all."

"The managers on duty and operations managers were prompt and responsive."

"Staying at this property was absolutely wonderful! Welcoming staff and their attentiveness to my needs and concerns were top tier! Will definitely stay there again."

"The 14 was an amazing hotel! Very clean and quiet. The concierge was also very nice. Communication with them was bit challenging because you have to call them using WhatsApp and they took a while to answer the phone. Other than that I enjoyed my stayed. 10/10, Would definitely recommend !"

"Nice area, amenities,beach"

"Everything about the stay and the property was great. My only complaint was the quality of the food and drinks which is not too much of a shock at an all inclusive. However, for the price I thought the food would be a little better."

"Clean"

"Our second time here and the hotel and staff are still the best!"

"Good location, decent property. Pools not great, small and some days water looked cloudy. The beach was okay but pretty rocky. Got the breakfast buffet the food was fair, nothing great. Rooms clean. Nothing was stand out or special though would probably stay elsewhere next time."

"Location is close to beach clubs and food."

"I have mixed feelings on this location. There was some staff that was great other seemed to be bother and annoyed. The breakfast buffet is not worth the price you pay no gluten free pasties or bread items would run out and world not get replaced by the time you leave, getting coffee to the table was not always at the start of your breakfast 1 morning I never got coffee. Lunch at pool and Guizmoes was always great enjoyed every meal and the wait staff was awesome. Dinner was good at both...

"The resort is in need of serious repair & renovation. The plumbing didn't with properly & we were instructed to put toilet tissue in the trash instead of the toilet, just disgusting. The shower/tube has drainage issues. THE WORST EXPERIENCE EVER!! NEVER RETURNING, DO NOT RECOMMEND!"

"I didn’t like the service fee on every purchase"

"We arrived around 4pm and were checked in immediately. My room was very clean. Had a 1BR unit and It was surprisingly large. The mattress was very comfortable. It was a very charming unit. Had a fully equipped kitchen. Had breakfast the next morning in the restaurant and It was very good. Although we only stayed for one night, we were able to stay at the beach on check out day, with no additional charge. The reception area was extremely nice and accommodating. Highly recommend. Will be...

"Had a great stay. The staff was super nice and helpful. Breakfast was more than enough and good quality. The location was perfect, and the beach was calm and clean."

"Hopefully this helps: 1) the place is beautiful both the unit (we were in building 2) and the view is absolutely spectacular! 2) communication with host was fine although I did not have WhatsApp . 3) there were snacks and drinks upon our arrival which was nice. After there was a hiccup with payment and it was resolved the communication pretty much stopped. We had an issue when the microwave or random questions and there was no real communication at all which was disappointing. 3) the pool is...

"Staff were very helpful especially the ones at the front desk very informative . The ones at the bar were not so nice did not want to assist much we were sitting by the pool and ordered they told us they not coming over there we would have to back over for our drinks which I thought was crazy .went early in the morning there was one guy in a blue shirt we try to get information about calling a taxi he brush us off like nobody’s the housekeeping was very polite ."

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