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"I had a smooth check-in process at the hotel and Tessa made me feel very welcomed! She offered to escort us and our luggage to our room which was great! The room was very clean and comfortable. The amenities were great! I was able to enjoy the pool with easy. The staff was very helpful with every question I had and helped me plan my stay"

"They often forgot to makeup the room. Towels were old and worn out."

"Location is fantastic. The hotel is going through renovations. I found the breakfast buffet to be a little disappointing when compared to other hotels close by."

"This hotel was 5 star+++. From our check in to our check out. We were offered an upgrade from our already beautiful room i thought I picked which then included breakfast each day. Free drinks in our fridge and a beautiful box full of chips, biscuits, nuts and other goodies. The room was a great size with a balcony on the 21st floor overlooking Marina Bay Sands. Breakfast was so good. Such a wonderful variety. Something for everyone. We had a turn down service every night of our bed and...

"Best"

"The Grand. Copthorne Waterfront, was an excellent choice. The greeting from the doorman, the reservation assistant provided excellent service at every interaction. My room was well appointed with modern comfortable beds. I was given an accessible room, which for me was most suitable. Now about the mushroom soup in the Lobby Lounge.I have eaten lots of mushrooms soups in a variety of place's, but none compares to this. We ate there two days. My friend had breakfast at the buffet and raved about...

"The location was fabulous. The problem was, when we first got a room on the second floor there were three of us. We walked in the room, it stunked, so bad we had to leave immediately. And all they offered us in the beginning was, do you want us to sanitize it? It was totally disgusting. It smelled like poop. Can they finally upgrade or this to a room on the fifth floor that didn't smell like the first room. The first impression, when you walk in the front door and look to your left. The carpets...

"Clean large room, although room needs some updating"

"Everything was great and the staff were all lovely!"

"Lovely outdoor pool area - Room was very spacious, modern and clean - highly recommend"