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"Made the best of it. I’ve stayed at other Riu and this one was not up to its standards. I will say, staff is nice and they do respond to all issues within the hour, but I also shouldn’t have so many issues throughout our stay. The a/c and ceiling fan are preset, we cannot adjust. Plumbing issue: toilet was repaired within an hr. On another day sink water was dirty (have video). Food: same choices every day. We reserved at one of their restaurants and it turned out it was still buffet style. Have...

"Propiedad muy antigua, le hace falta remodelación y más limpieza. La alberca es lo mejor de las instalaciones"

"Unfortunately our experience was not good, we always tried to look for Dreams resorts or secrets, this last experience was not the same, Portofino restaurant not the quality of others Dreams resorts, they had close 2 of the 4 restaurants they have for dinner, the spa had also problems!! 😟"

"Lots of remodeling this time around."

"Horrible service only Beatriz our cleaning lady was so helpful and kind but the managers and staff were horrible they messed up on my booking and had no courtesy options fell outside twice and security would see and gave no help also restaurant horrible service ended up stealing from us and overcharging just a really poor service over all"

"En verdad todo fue excelente, la comida, la atención de todo el personal fue muy buena, nos hicieron pasar unas muy bonitas vacaciones, muchas gracias a todos!!!"

"This is right onthe beach but high up so you have to walk down quite a bit of steps to get down there. There are palapas but no staff. Very good AC in room/hotel. Wifi good enough for work tasks. Video conferencing calls are ify."

"Amazing staff and very clean"

"Buen hotel, excelente ubicación. Personal amable"