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"Room was upgraded at no charge had a amazing ocean view. Jacuzzi at the spa was disappointing as the water was cold... not 100 degrees as advertised. The spa prices were crazy expensive. The bar tenders and wait staff were amazing, very happy, very friendly. Front desk staff were not super friendly. Nexus tour booker Alex was amazing definitely recommend, even checked back to see how our excursion was and to say good bye and helped us to our airport shuttle."

"Staff was great. Hotel is new and has potential. But, they do allow buses of tourist from south of Mexico to stay there. We were there 6 nights and almost 5 of those nights the pool was not accessible due to the amount of people. Hotels should really notify when they accept tour buses."

"There was 12 of us traveling together, it was the most horrible trip we've had in over 10 years we've been going to Mexico!! I was platinum VIP & they treated us horribly!! Our room was 2 tiny beds, for my husband & I, we had stains & feet print on our bed, no refrigerator, no microwave, we had a coffee pot but we had to buy the coffee! Most of the staff was very rude to us and (yes, we tipped very well). The front desk was horrible. Restaurant staff was not nice! We had to flag down bartenders...

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"👍👍"

"Clean room Staff verry nice"

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"The staff was so nice. My cousin and I had two different rooms right next to each other. They did NOT have a safe. BIG disappointment, especially since my cousin's American money was stolen out of her room where she hid it. We think it was the maid. We did not eat on the property so I couldn't tell people whether that was good or not. We ate breakfast across the street at Gus Gus for two weeks and the food and staff were EXCELLENT. We ate dinner there a couple nights too, and I can...

"The daily housekeeper during our stay was amazing. Such a wonderful lady.I do wish I could recall her name. Hotel was good.I do wish there had been beach chairs on the beach. Poolside had many. Overall it was a great place to stay."

"Falta de variedad en el desayuno, asi como falta de personal , variedad de bebidas"

"La habitación limpia, el personal muy amable, la alberca excelente, servicios de internet con muy buena cobertura, muy equipado. "

"Excelente servicio en recepción y personal en general , muy cómodo sin duda volvería a este hotel"

"Excelente servicio, el personal muy amable y atento, la ubicación es muy buena, las instalaciones un poco viejas pero funcionales. Hotel recomendable para ir en familia."

"Excelente ubicación estancia cómoda volvería a repetir"

"Habitación limpia"

"Me encantó la atención, las instalaciones, la Alberca, la verdad tenía mis reservas porque había visto malos comentarios, pero nooo, todo lo contrario me encantó la estancia, 10 de 10, exelente servicio"

"Excelente hotel y sus servicios, siempre vamos ahi"

"Un excelente lugar para descansar y disfrutar de la playa. "

"Place is good for it's price. "