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"We had a good experience at Ritz-Carlton Chengdu - the facility was in excellent condition with luxurious touches throughout. The breakfast was superb with great selections and excellent quality. It was also in a great location. What fell short slightly was on the soft side - service was solid but too formalistic and lacked personal touch and flexibility. Our luggages were delivered to our room after about 30 minutes and only after we asked for them. When they were delivered, 3 pieces were...

"The room was clean and comfortable, and the staff were so nice and welcoming. They even gave me a cute local panda plushie as a gift, which was such a sweet surprise! I really appreciated their kindness and had a great stay. Highly recommend!"

"Wonderful oasis in the heart of the city. Minutes from subway. Close to many food options. Great breakfast and attentive staff!"

"The hotel was in a good location and walking distance to IFS. I liked that it was one block away and the staff were very lovely. It is a lot less chaotic staying one block away (extra 4 min walk) than right in the centre. The staff were also very pleasant and a lot of nice restaurants to try."

"Hotel amenities were excellent. Rooms were spacious and clean. Staff were very friendly, however their English language skills were poor. But they did Everton their power to solve our issues and answer our questions. I recommend this hotel to all"

"Excellent stay. From the very beginning, the concierge was welcoming and opened the door from our Didi taxi and lugged our bags towards the elevator. Our room was ready early and in great condition. Room amenities were top notch. All the staff was able to speak a little English and was patient with using a translator mobile app. The breakfast buffet had a large selection and variety and tasted great. The location was pristine as it was near the metro and an underground mini-mall with food...

"Everything was great"

"Very good services"

"Nothing to complain. Self serve free laundry is a great bonus. Lots of restaurants nearby and interesting places to see. Cleaning staff did an excellent job."

"The staff is extremely helpful and polite."

"The front desk and cleaning staff were great. We loved the breakfast. The laundry machines were useful and convenient you like shopping, the hotel is next door to the Chunxi Road Pedestrian Street and the Chengdu IFS mall."

"Great location great place to stay."

"The receptionists could be more proactive in communicating with guests."

"The personnel in this hotel were so kind and helpful, our room was large with a very comfortable bed and a very modern bathroom. Very clean, very quiet, convenient for shops and restaurants. Highly recommended."

"I had a wonderful stay at this hotel and would highly recommend it to anyone visiting the area. The staff were warm, welcoming, and attentive. My room was clean, comfortable, and well maintained. Everything exceeded my expectations, and I truly appreciated the excellent service."

"All good!"