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"We had a good experience at Ritz-Carlton Chengdu - the facility was in excellent condition with luxurious touches throughout. The breakfast was superb with great selections and excellent quality. It was also in a great location. What fell short slightly was on the soft side - service was solid but too formalistic and lacked personal touch and flexibility. Our luggages were delivered to our room after about 30 minutes and only after we asked for them. When they were delivered, 3 pieces were...

"Hotel staff are very nice, very helpful to me!"

"10 out of 10"

"Todo en general estuvo muy bien"

"Hotel amenities were excellent. Rooms were spacious and clean. Staff were very friendly, however their English language skills were poor. But they did Everton their power to solve our issues and answer our questions. I recommend this hotel to all"

"Breakfast is good with lots of choices."

"Excellent stay. From the very beginning, the concierge was welcoming and opened the door from our Didi taxi and lugged our bags towards the elevator. Our room was ready early and in great condition. Room amenities were top notch. All the staff was able to speak a little English and was patient with using a translator mobile app. The breakfast buffet had a large selection and variety and tasted great. The location was pristine as it was near the metro and an underground mini-mall with food...

"Everything was great"

"Very good services"

"The front desk and cleaning staff were great. We loved the breakfast. The laundry machines were useful and convenient you like shopping, the hotel is next door to the Chunxi Road Pedestrian Street and the Chengdu IFS mall."

"Nothing to complain. Self serve free laundry is a great bonus. Lots of restaurants nearby and interesting places to see. Cleaning staff did an excellent job."

"The staff is extremely helpful and polite."

"Great location great place to stay."

"The receptionists could be more proactive in communicating with guests."

"All good!"

"Nice to have laundry and breakfast all included in the room rate."

"I had a wonderful stay at this hotel and would highly recommend it to anyone visiting the area. The staff were warm, welcoming, and attentive. My room was clean, comfortable, and well maintained. Everything exceeded my expectations, and I truly appreciated the excellent service."