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"I was offered an upgrade from a classic double to a feature double (for an extra £30pn) which I took. It was in the old part of the hotel. The room was very cold as the radiators were not working. I enquired at reception and was told that they would speak to someone to see if it could be sorted. A little while later an electric heater was delivered to the room which did not work and another was requested. This only managed to heat the bedroom while the bathroom remained cold. The window next to...

"I stayed at this hotel thankfully for only one night. The pictures of the room on Expedia were nothing like the reality, they were different rooms and so very misleading.The bathroom and bedroom radiators didn't work and neither did the TV. We called the night porter who brought us an inefficient portable radiator and a TV with around 10 channels, most of which were ineffective.The curtains didn't meet in the middle allowing light from the station to stream into the room all night long. The...

"Nice grounds, friendly staff."

"There was an all night party taking place in the bar directly below the accommodation....unbearably loud noise prevented sleep until 4am. The facilities were generally ok, except the bathroom extract fan didn't work."

"The art is excellent The bathroom excellent The dinner good The breakfast ok The bed good"

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"The property is unique stairs are narrow but there is a lift. Breakfasts are good but what a performance to pay for them.Breakfasts should be included in price like most establishments.Nice touch to offer a free drink in exchange for not servicing room."

"Excellent value for money, very spacious property suitable for up to four adults."

"Great little inn over the river from the main part of Shrewsbury so much quieter. Easy walking into town just over the bridge. Staff very friendly and welcoming. Nepalese restaurant as part of the premises. Good food at a reasonable price. Onsite parking is a bonus."

"The hotel was clean. The staff were courteous and helpful but the only problem which was never solved was the clogged tub in the bathroom. Water is slowly draining down the tub."