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"It’s a shame how old the rooms are considering the location of the property. Also all the staff are new so was difficult getting anything done. Staff not very helpful."

"Clean and comfy"

"As with much of Big Bear, the buildings are older, but they are well maintained and rooms/condos are updated. It’s clean. Our lake view rooms had a lake view. My only drawback is that parking is tight, barely enough spaces and we were here during the week. Otherwise - great, and if we return to the area, we would stay here again."

"A few things to note. One of the families I arrived here with got her vehicle broken into. That was disappointing. Also, the facility could have been cleaner such as the elevators (all the elevators not just the main ones) and surrounding area (parking lot) had trash. My bathtub was clogged so we had maintenance come up. We liked how quickly he showed up but he left the tub and and the outside lid of toilet seat dirty. The room itself was decent but just more attention to detail would have...

"Unsurpassed hospitality! Spacious comfortable suite with the finest amenities! Attentive staff ready to help! The Pines is an exceptional steakhouse with olive fed Wagyu beef among the best we've ever enjoyed. Well-equipped theater is one of the best in Southern California. We had a fantastic time! Highly recommended!"

"We did not stay at the Hacienda Heights Hotel. It looked like they attempted to upgrade, however this place was trashy. Three minutes after we checked in, we found bugs on the pillow that was laying on top of the bed. I would like to get a refund since we did not stay. We were there less than 5 minutes and barely sat on the bed. We were able to find better accommodations for less money on that night. When can I expect to see a refund in my account for this pre paid stay?"

"Great place."

"Everything was so nice, beautiful hotel"

"Always love staying at the Field Station’s! Try it you’ll like it!!"

"The decor is a little dated, but the accommodations were clean and very comfortable. REALLY appreciated the layout of the room with a separate sitting area and wet bar with fridge and microwave. We did not use the pool area but it looked clean and inviting. The price was well worth the stay and being close to the freeway (I-10) was so convenient as we just needed a stop-over spot to rest for a long drive. Had we needed to fly out, the airport is SO close. It was quiet and we would stay here...

"The rooms are unique and fun to stay in for a night or two. I'd recommend booking one of the larger units, as the smaller rooms appear like they could feel cramped. The views from the bed and private patio are excellent, and the overall design of the property is impressive. Unfortunately, the hotel is not yet firing on all cylinders. We checked in on a Saturday and weren't able to access our room until 5:00 PM. Many other guests appeared to be experiencing the same issue. As a result, we missed...

"We enjoyed our stay and didn’t have any problems while we were there. This a self-checkin place, so we didn’t meet any staff but everything was well explained and provided in advance that we didn’t need to contact them. The location is also a few minutes from the village, which is very convenient. The one thing that we were not prepared for was the coyote screams in the middle of night, but now that we know how they sound like we won’t be scared next time."

"The room seemed clean but windows were very hard to close at night and full of spider webs. The bed was very high so hard to climb into being we are 78 yrs old. There was no Kleenex tissues at all, the body lotion bottle I guess hadn't been used in a while because you could not pump anything out of the bottle. Usually there is a clock and a telephone in the room but none. There was no maid/room service. The photos online made the room look luxurious but not at all. Guess they have been there a...

"The room was very very modern it felt like a new build apartment rather than a hotel the staff was super friendly and helpful the bathroom and the room itself were huge!"

"Room was clean, but the facility was very rundown. No restaurants open no pool access it was locked. I would not advise staying there smelled like smoke in our room and in the hallways."

"Parking with loud music, cars with flat tires, dog barking in close by unit, homeless guy walking around, fire truck and paramedics arriving.......... bathroom with broken paper holder, bed sheets with spots, small holes (overused!!!) "

"There is no one in the office to check us in. The wifi doesn't work. I contacted staff and they texted back "I will check now". The next day I asked back and no response. The original text asked us to take trash out to the dumpster next to the house, but there isn't a dumpster. The hot tub and pool are both empty and dry. There are lots of ants and spiders in the rooms."

"Staff Sam is amazingly fabulous A big thanks to him …. The AC is too loud and the curtains are not sun blocked. So, it wake me up in the early morning."

"Easy check-in process and plenty of parking available. The room was clean and decent for our stay. The only thing missing was an iron in the room, which would have been helpful. Overall, a comfortable stay with a convenient experience."

"It is a very good hotel, it is not wonderful from outside view, but the room is very comfy and clean, they even provided the simple toothbrush and razer, breakfast is good, overall it is better than some brand hotel."