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"The overall experience is very good. We've been to the moon palace Jamaica 2x and enjoy almost everything during our stay. The only things which a found unacceptable is how longs it took to checkin. Both times we waited over an hour and we were only behind 6 groups. Despite pre checking in. For a place this nice their really should be more thought put into how to expedite it this. But, other than that the food, service, the amenities the property and the overall experience was 1st class."

"It was oka "

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"Wonderful place."

"Nice room"

"Yes easy and organized, everyone waiting for the tip and not a dollar, 5 or 10 bill .otherwise they will make a rude face."

"Good hotel, would definitely come back!"

"My wife and I visited the Jamaica Inn for the first time. We will definitely return! The experience was top notch, the staff was great. We enjoyed the beautiful beach and the food was very good."

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a...

"Needs to pay more attention to the clean of the face basins lots of gunk in it"

"The lagoon was amazing. So peaceful and picturesque. "

"Excellent Breakfast "

"The place was great as usual.Very quiet very laid back"

"The Property Need lots of Repairs, Their are broken tiles on floors, broken glass table in room, the gas Stove is rusted and burners are burnt out ,bathroom facet not right for that sink, when turned on it is sprays over the Floor and the shower head sprays incorrectly. The entrance doors and patio doors need adjusted, There are mold on entrance floors and walls, there are repairs needed on the whole property!"

"Neil and chase were wonderful butlers "

"The hotel was too far from Montego Bay, a vehicle suppose to pick you up from the airport and it wasn’t one, A vehicle supposed to take you to the airport from the hotel and it wasn’t one. So please be careful booking this hotel."

"My father and I recently returned from a stay at Sandcastles - and I would wholeheartedly recommend the resort to anyone looking for a very friendly, local, and down-to-earth stay! As we first arrived, check-in was quite simple and staff was very friendly and swift to help us learn. Every day&night the resort had great food options either up top at the Silver Sands restaurant, or at the bar near the pool; the Castle Blu, with good drinks and great staff at both locations! The Itadone Variety...

"My trip was a 10/10, the manager was very hospitable, and so was the supervisor. This place is hidden gem, and the grounds, with the three leveled pools, and close proximity to the beach were truly amazing. The staff were amazing, and the restaurant on site was great."

"Still very new so there wasn’t a lot of stuff and we were the only people on the property so the service wasn’t the best in terms of quality. The property was clean but maybe a little unkept because of the lack of traction/traffic. Felt safe "