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"River that runs in front of the hotel needs cleaning..hotel should arrange with the Municipal Authority to clean; hotel was built many years ago and could do well with painting etc"

"The property and staff was excellent"

"Not one single hotel employee knew the wifi password. It was awful! How do the employees who work there everyday not know that answer? Very bad. Perhaps I have been spoiled at other all-inclusive resorts but this place didn’t have good seafood options! Really it lacked variety from breakfast to lunch and lunch to dinner. I paid $300 to upgrade our room and it didn’t feel that fancy! My family is from Jamaica and while we were there visiting one of my family members got into an...

"The rooms are clean. Staff is excellent and responsive. Storage space is sparse and draws are small. Colonial style rooms are quaint but dated. Landscaping is beautiful and well maintained. Beach view is exceptional. Pricing for stay and dining is pricey. Overall the property is wonderful and inviting."

"Our experience here at Sandals Ochi was amazing!! We just came home April 30th 2026 and were there celebrating my husband and I's honeymoon, as well as my birthday and it was the best way to do it! The staff were all so friendly and attentive, if there was an accomi"

"The staff was excellent, made us feel welcomed and always checking in on us to see if we're ok. Shout out to the front desk for upgrading my room so that I didn't have to share bed with my mom. Shout out to the kitchen/dining staff also for making my mom's birthday special ❤️ "

"Saga Palma Hotel was a great place to stay. I really enjoyed the authentic Jamaican breakfast each morning, and the hospitality from the staff was excellent throughout. The team were welcoming, helpful, and genuinely good people, creating a relaxed and positive atmosphere. They kindly allowed me to store my belongings after checkout so I could explore more of the island, which I really appreciated. They also helped arrange a driver for me to visit my family’s area in Jamaica, which made the...

"We had a fabulous 25th anniversary week at CSS. "

"The staff and amenities were good, but we have given this property a five star rating for its location, setting and vibe. It is further down the coast from the big gated resorts and is close to the white river. If you’re independently minded and like doing your own thing - perhaps with a rental car as we had, or even if you don’t- then this offers more freedom than a mega resort . One other thing we liked was that it is popular with Jamaican visitors, not just tourists . It enabled a lot more...

"The Expedia confirmation of my reservation stated that a deposit had been charged to my card. This turned out to be incorrect, they had just placed a hold on my card. This led to an issue on check-in when I was asked to pay the full price of the stay when I was expecting only to pay the balance. This misleading information from Expedia created an unpleasant first impression at the hotel. The hotel has old facilities, which are reasonably well maintained. The beds were comfortable and the...

"Very nice and they made a pretty good virgin piña colada"

"Great setting and view. Rooms and facility old but relatively clean. Breakfast was great but dinner was pretty bad. Would definitely return but not eat dinner on site. "

"Our experience was top tier! We love Sandals! "

"Shops were very convenient "

"Where the property is located, you don’t have to worry about food or things to do."

"The room was ok. Good light."

"Neil and chase were wonderful butlers "

"I was pleased with the overall experience and will return in the future 👍"

"This was an absolutely terrible experience, never in my entire life I have been treated like this after spending my money I highly recommend that this person be barred from using this platform for their shady business I was insulted by security guards telling me they are doing me a favor to sort out this woman’s incompetence we weren’t even given a code to enter the house we had to go back to security. The house was musty the sofa was grimy and smelly , not even a bottle of water was in the...