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"The hotel is very grand looking from outside. Service was excellent and people were very responsive. I booked "Deluxe City View 2 Queen" room for two of us. The room size is very comfortable and clean. However, the bathroom was very small and had no counter space at all. There was squeaky noise from the toilet tank and we were unable to sleep due to the noise. I had to call the front desk in the middle of night to complain about the noise and they quickly sent someone and fixed the toilet. The...

"Staff extremely helpful"

"Walls are thin and doors are loud. Can hear everything the neighbours are saying when coming and going. Toilet seat was wobbly so a little scary. Blackout blinds are not great, and you should note that it is a walk up a fairly big hill from the main area of the city. Staff were friendly and we did get an early check in when we arrived so that was convenient. Parking is not included in your stay."

"The team was very helpful the stay was amazing"

"Super friendly staff! Something to note for dog owners is that you can’t leave your dog in the hotel room (not even for 5 minutes) and they also aren’t allowed in the breakfast area. So make sure to plan ahead for that!"

"Nice clean room. Lovely staff, perfect accommodation for us to visit Victoria. Lots of near by restaurants"

"Very clean. Staff were friendly and helpful. Location was amazing and food was good. Gym and pool were a nice added bonus."

"Very good hotel"

"The hotel is right on the harbor which I like so get ready for the ferry blasts. My room was very clean but not air conditioned. The elevator did not inspire confidence in it, and there was no rail in it either. I did not spend any time in it other then to sleep so it met my needs"

"This review is not of the facilities but rather the kindness extended to us. We were unable to stay at the Best Western due to be stranded by wildfire. All flights were cancelled and all roads were closed going west which resulted in our being stranded. The Best Western understood our situation and refunded us. Thank you for your understanding and kindness"

"The staff were all very friendly and helpful. They went out of their way to offer suggestions to make our trip better. I was very happy with my stay at Hotel Rialto. The only negative that I would mention is the neighborhood can be a little sketchy, with some out in the open drug use. But the hotel felt very safe and secure."