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"Wonderful terrace overlooking the pool garden. Great place to sit in the shade, have a coffee and (if you have to) work on the laptop."

"Great staff and hotel but could do more about the breakfast ( make in inclusive for everyone not just them"

"Friendly staff. Pool area needs sprucing up. Breakfast Buffett big and pretty good. Nice rooms and bathrooms."

"Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time."

"We enjoyed our two nights pre-Christmas !! "

"No breakfasts included very poor service check-in was impossible via QR code "

"Staff was great Air conditioning was only in 1 room I booked a 2 bedroom apartment breakfast was very lack luster nothing to write home about needs improvement. The gym was a plus could be larger not much room to move around."

"Allowed me to check in very early....such a pleasant first impression! Breakfast was great."

"I’m delighted to be writing the very first review for this wonderful hotel on Hotels.com. As a brand-new property, Mövenpick Kigali has made an excellent first impression. The rooms are spacious, modern, spotlessly clean, and very comfortable. We also had the opportunity to try all three buffet services - breakfast, lunch, and dinner - and each offered a wide variety of fresh, delicious options. What stood out most was the warmth and friendliness of the team. While the hotel is still new and...

"Ms.Asumta was very friendly and helped me with the formalities. The chief waiter and his team were carrying all the time and presented a wonderful Tilapia for dinner. Don't trust some bad reviews about this place,now they are under new management "

"So yes this was 100% a white lotus type experience. That said. The service was impeccable. We went to kinigi for gorilla trekking and Sambora coordinated every detail beyond the permits. They did everything from finding the right outerwear to finding us a great driver. Meals were delicious. We sat every night at a long table with other guests which was fun - we were traveling as a couple so was nice to mix it up. But yes. White lotus. Just be prepared."

"The hotel is beautiful and offers many amenities which is good when traveling as a family. There is truly no time to be bored. The downside is that the service is extremely slow, we stayed 2 nights and the meals we ordered took 1+ hour no matter the time of the day. The F&B does not seem to be performing a high-level capacity. Also, on my first day they had run out of towels and no one could seem to figure out what to do about it."

"Very nice Hotel, amazing services and kind employees"