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"The steps were very steep and when we enquired about the lift we’re told it was “broke”. We had to constantly go up and down these steps several times each day which was tedious. The room was very dark and dim even with all of the lights on. The sealant to the shower partition was peeling off. Despite the room being called Lake View King there was no lake view. When booking we upgraded to this room for the view so fully expected to have a view of the lake. The bath was dirty so despite bringing...

"Good centrally located hotel with parking. Easy to visit the charming town. Good breakfast and good choices for lunch and dinner"

"Located in Glaston, we used the old pheasant for an overnight base whilst travelling through. Family suite was generous in space, clean and comfortable. Kids had private sleeping space. We enjoyed an evening meal in the restaurant and was looked after by the front of house team who were excellent. We stayed for breakfast and enjoyed both a continental and cooked breakfast. Food was value for money and service was fantastic throughout the visit. Would stay again. Value for money."

"Paid £55 for two people which in these times is peanuts however, the price of a tube of silicone to put along the bathroom seals cost about £7.99. I took maternity to get hot. Some potential of care and it will be fine."

"Very friendly staff and great location next to the water. You can walk from hotel to nearby villages or around the perimeter of the lake. The room was clean, well equipped and had a garden view and sofa."

"Had such a relaxing stay, staff were very welcoming and helpful, they even left me a note to wish me a Happy Birthday which was unexpected and so lovely. Rooms were beautiful, had the best sleep in a while! Food is exceptional and plenty of both in and our door spaces to relax with a few drinks. Easy short walk to the town centre as well as Burley House. Definitely recommend this hotel for all occasions. Shall be staying again very soon!"

"Happy with the stay, lovely breakfast"

"We paid more for an executive room but it was quite dated."

"Lovely hotel, staff were fantastic and room was cleaned to an okay standard. We stayed for 2 nights and our room wasn’t cleaned, tea/coffee not replenished, no fresh towels, toilet rolls not replenished resulting in me having to call reception for more. That was the only downside to the stay"

"Stayed here many times but disappointed the room (carpet) didn't look clean, bathroom, this is only room with a bath and this will be the third time I've had this room and the bath taps don't work you can only use the shower. Previously I've had water in the room but not this time. Didn't look like the tea, coffee, etc. had been topped up"

"Had a lovely time the weather was an absolute bonus, Beautiful grounds and views. A Very comfortable stay."

"Plenty of parking available. Beautifully comfortable room, with excellent shower and separate bath."

"Excellent food in a lovely village next to a main road however when you shut the windows the traffic noise was vastly reduced. The close room was great value."

"Enjoyable stay . The sink click clack plug didn’t work and twice it was promised to be attended too but unfortunately didn’t get repaired/replaced so we had to use tissue as a plug . Everything else was good ."

"Everything was amazing, the food the room and the service. One very minor flaw. On our second and last morning I didn't fancy another of the pubs excellent full English breakfast so asked for porridges and a sausage bap. I was told that I was only allowed one item off the menu even though I feel the cost of my preference was less. The waiter offered to go and enquire if my request could be granted but I refused his offer saying I would go for the full breakfast which he said "was probably best""