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"Staff was great"

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"England and Great Britain have manor houses and castles galore that have been turned over to hotels. We have stayed at many. None come close to the care taken and beauty of the grounds and gardens. Awesome. Unparalleled. Unequalled."

"We had a standard room which was clean and well equipped with good air conditioning - which was needed. The only small downside was that no one came to ask what we wanted to drink with our breakfast so we had to approach one of the staff. Very good buffet lunch."

"Well positioned and maintained property with friendly and helpful staff."

"modern and clean"

"T"

"Lovely hotel, great pool/spa and breakfast, bathroom smelled weird, hair dryer didn't work. But dusty in parts of room."

"The room was clean and well maintained. Excellent breakfast choices with ample provided. All the staff we encountered were very helpful and pleasant."

"Our second visit and we would be happy to stay again. Set in a lovely olde worlde part of Shepperton it is a nice quiet location very close to the river. Lovely bar area and restaurant with an out door area to sit and watch the river life. The bedroom was a good size and comfortable, water pressure for the shower was a bit low but adequate. The staff were very helpful and we enjoyed our stay."

"Clean room friendly staff"

"Well located for short trip to Heathrow and lots of shopping and dining options in walking distance"

"Very professional staff at check in. Extremely efficient process. Bar staff very welcoming. Food was superb. Dog friendly but think the charge per night was a tad excessive. Having said that, we will definitely use the hotel again."

"Lovely hotel in a lovely location"

"The property is very well looked after & staff are fabulous. Ellie in the morning at both breakfasts and our check in & out was great. The rooms are beautifully decorated and very comfortable. We ate both times at the pub, breakfast & dinner, I think the menu is too big which led to some inconsistent dishes being serviced. Breakfast first day had no toast but on the second day had toast. 2 hash browns second day but 1 first day. Little things like this don’t mean much but breakfast is the last...

"Absolutely lovely hotel. Staff were amazing, brekkie was so tasty. Rooms and spacious modern and very clean. We will stay again. Thank you for having us."

"This is a decent place for an overnight stay- however the one thing to bear in mind is there is NO AIR CONDITIONING. I stayed on the hottest day of the year and quite honestly the rooms were like saunas--literally. it was unbearably hot. I had some cheese and chocolate with me and by morning it was all melted to mush, it was that warm. So just be aware this is an issue here if its warm outside"

"It wasn’t good at all, second day I went outside to meet a friend and gave the key back so I won’t lost it. When I came back and asked for the keys, she said we thought you have left already. I said I have booking for one more day. She already booked someone in my room their. What a night mare"

"Hotel is well kept Location for walking Windsor great park is great free parking for your stay Outside eating area is lovely with it’s own bar during weekends busy times"