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"Lovely room and location "

"Fantastic room the Indulgence and good breakfast "

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming "

"Lovely breakfast and helpful staff. Dated room with issues with the bed resulting in injury. "

"The rooms and common areas could be cleaner. Odor control is needed, especially in the restaurant area."

"Celine was very helpful "

"Clean room"

"Really nice place with convenient parking. Only issue which wasn't much was the floor was creeky and loud, the shower pressure could have been a little better but was still a nice place to stay."

"Nice place"

"All so very helpful in every way possible "

"Bar isn't open in the middle night. "

"Great place to stay, staff are friendly and the food was great. Would stay here again"

"Yes but did not go to a national park"