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"We just returned from a two week stay at this hotel and it was NOT what we expected. The hotel staff was not helpful or accommodating at all! We were there for two weeks and the cook was out three days during our time there and we were only offered cold cereal and toast for breakfast; that's after paying full price for the full breakfast program they offer! I would NOT recommend this hotel to anyone staying more than one night!! Our room was not cleaned when we asked them to clean it, and we...

"An old hunting lodge turned into a fantastic hotel. Charming and wonderful stay close to Heathrow."

"Staff"

"Smart and clean"

"It’s very convenient to go Brookland museum and Benz world. Nice corner room which had a race track view!"

"There was no one the front desk and the only number they gave was unable to take calls! We were badly stranded after a exhausting journey. After a long wait, had no choice but to search for another hotel. The staff on duty never responded to our messages through Expedia forum. Will avoid this place for all times ahead!"

"Feels relatively run down. My sink was stopped shut and it took myself and the overnight attendant 20 minutes to figure out how to make it usable; not fun at 12 AM. The sheets were also stained which made me sleep on top of the covers. Glad I was here only 1 night, will not be returning."

"UNCONSIDERATE"

"We absolutely loved our stay. Perfect place to stay. Close to Heathrow airport while giving you a London experience away from the downtown hustle. Room was fantastic. Food was fantastic. Loved sitting by the river."

"Nice hotel with excellent location with plenty of free parking and walking distance to town"

"The room was dirty and badly maintained. There were deep scuff marks on the walls the shower floor was filthy as was the top of the shower. Dirt on the curtains, duvet was torn. Underneath of sink loose and falling off. I have photographs to support this . When I told reception about this they seemed unfazed and just said they would ask housekeeping about it when they came in. We had booked breakfast but decided not to risk it. If the room was obviously dirty and on show what on earth could the...

"Super clean and cosy room. It was ready upon arrival and staff was very helpful in explaining the property and pub / restaurant area. Room does not have AC but had a fan and brought another upon request, as well as blackout curtains. (For those traveling from US, not many pubs and older dwellings have AC like we do in the states). We arrived when it was above 30c) We had great food during our stay and were able to enjoy long hikes in the park and super convenient spot to our friends I the area."

"Would not recommend staying in the warm Summer months as there is no air conditioning and the cooling system doesn’t work well."

"Great location, very clean and comfortable however the apartment requires some maintenance. The tiles in the bathroom are broken so the door would not close. The upholstery on all dining room chairs was damaged, the only fan in the apartment was broken, there was only 1 curtain in the bedroom, the drain cover on the bath was broken, the door covering the washing machine was loose and the apartment specific wifi was not working. I reported the door, fan and wifi but received no response."