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"Right on the river so it was beautiful. No air conditioning so the room stayed extremely hot during the night."

"Well positioned and maintained property with friendly and helpful staff."

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"We spent the weekend here and had a lovely stay. The staff were incredibly friendly and welcoming, and the hotel felt clean and comfortable. Easy to find and park. The spa was a really spacious, relaxing, and well maintained. The only minor downside was the view from our room, although that’s not really something the hotel can control. We were also a little disappointed that the spa appeared to close an hour earlier than expected on the Saturday evening. It’s possible I may have misunderstood...

"Location and the grounds"

"Just very annoyed. Room was not as good as last time in same category. No lift this time. Air-conditioning was not working even after complaining, no free drink offer despite Expedia vip. Really really upset and annoyed."

"T"

"A very nice hotel with versatile spa facilities, good restaurant in splendid Ascot area"

"The room was clean and well maintained. Excellent breakfast choices with ample provided. All the staff we encountered were very helpful and pleasant."

"Well located for short trip to Heathrow and lots of shopping and dining options in walking distance"

"Our second visit and we would be happy to stay again. Set in a lovely olde worlde part of Shepperton it is a nice quiet location very close to the river. Lovely bar area and restaurant with an out door area to sit and watch the river life. The bedroom was a good size and comfortable, water pressure for the shower was a bit low but adequate. The staff were very helpful and we enjoyed our stay."

"Just don't"

"The manager, Matt, was especially helpful & friendly. Check in was quick and welcoming. Had 2 Queen bedroom on top floor overlooking the Thames. Room was very nicely decorated, has 3 mirrors, beds excellent, lots of room. Walk in shower and bathroom good size. Many large, beautifully decorated rooms to eat in and a large patio on the river front. Lots of entertainment by the various birds on the river. By far the best hotel we've stayed in for years."

"Lovely hotel in a lovely location"

"The property is very well looked after & staff are fabulous. Ellie in the morning at both breakfasts and our check in & out was great. The rooms are beautifully decorated and very comfortable. We ate both times at the pub, breakfast & dinner, I think the menu is too big which led to some inconsistent dishes being serviced. Breakfast first day had no toast but on the second day had toast. 2 hash browns second day but 1 first day. Little things like this don’t mean much but breakfast is the last...

"It wasn’t good at all, second day I went outside to meet a friend and gave the key back so I won’t lost it. When I came back and asked for the keys, she said we thought you have left already. I said I have booking for one more day. She already booked someone in my room their. What a night mare"

"The owners were very helpful navigating the area, including a ride to the airport when it was time to leave. The room was very comfortable, and the bathroom was recently updated."

"Lovely old world charm and the staff were brilliant, only issue was we arrived in the UK during a heat wave and the rooms don't have AC , it was a little warm, but I would go back again for sure"