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"It was late at night when I arrived, and I was led to believe from the information I received, that there would be no one around, and I would have to use a passcode to get into the building. However, doors opened automatically to get into the building, and there was a clerk at the desk when I arrived, and he was most helpful. The bed was very comfortable. The room was very quiet. It was obvious the sink and faucets are quite old and I had to turn the cold water handle quite a bit to get the...

"Staff"

"It was quite nice. Good location for Ascot."

"It’s very convenient to go Brookland museum and Benz world. Nice corner room which had a race track view!"

"Clean room, breakfast"

"Friendly staff and quick check-in. Delicious full english breakfast. Shower had black mould. Shower and sink slow to drain. Air conditioning worked well but very dusty."

"The hotel is in serious need of renovation and better maintenance. The rooms and facilities look outdated, and cleanliness needs significant improvement. Overall, the property requires major upgrades and a much higher standard of cleaning to provide guests with a comfortable and pleasant stay."

"A fantastic stay with our dog with easy access to Virginia Water. The staff were excellent and super helpful."

"★☆☆☆☆ – A Distressing Experience I Would Never Wish on Another Traveller I booked this property through Expedia for one night and, before travelling, emailed the owners several times to explain that I would be arriving with my trained psychiatric assistance dog. Every email was ignored. Had they simply replied before I travelled, I would have cancelled my booking and stayed elsewhere. Instead, I travelled to the property alone with four suitcases, only to be told on arrival, "We don't allow...