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"The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible"

"We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey."

"Good views, fairly good rooms, Good breakfast "

"Excellent service."

"Awesome staff, this was only a one-night extension of my original 5-night stay."

"The hotel was clean and staff was excellent. First night my mattress was so hard. I asked to change rooms and they let me look at several till I found a comfortable bed. The a/c wasn’t working well they repaired it with in 10 minutes. Great stay!! Breakfast buffet was good the omelet station rocked!!"

"The property had beautiful settings; the pool was nice and the dining are was very charming."

"No breakfasts included very poor service check-in was impossible via QR code "

"Staff is very polite and professional. Breakfast is "

"the staff was amazing and the hotel is top notch"

"This is very nice hotel with breakfast daily. There restaurant has nice options, due to a low occupancy the bar was not open in the evening it was just a side dining room. The bar was in operation in the morning. Rooms were wonderful with nice views and a convenient kitchen area."

"An outstanding place with exceptional comfort and professionalism. Everything was perfectly organized, and the atmosphere made me feel truly welcome. I will definitely return and highly recommend it to anyone seeking quality and peace.""

"Perfect place and rental stuff"

"Ms.Asumta was very friendly and helped me with the formalities. The chief waiter and his team were carrying all the time and presented a wonderful Tilapia for dinner. Don't trust some bad reviews about this place,now they are under new management "

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."